I took my family to Lena's and this is the outcome. Their rude and the work speaks for itself I would never recommend or return to Lena
AWFUL SERVICE! I got acrylics they were way too thick and shaped terribly! They only lasted 1 week and they tore off my actual nail beds which left me in pain!
Just terrible,felt like she was petting me during supposed massage,then didn't even paint whole toenail,she left edges natural nail and I had maroon polish looked terrible,save your money and go somewhere else
Several miscommunications on the stylists part. I was very kind & empathetic because I knew the stylist had good intentions, but you can only be misinformed so many times when paying your bill at the end that the info you’re receiving is incorrect again. The owner acts sweet, but has a different side to her. My stylist charged me more than normal for a service on my last visit & very kindly, I said, why is it so much higher this time? The stylist is unsure & charges me the price I’ve paid in the past. I get home & see 4 missed calls from the salon, a voicemail from the owner demanding I come back to the salon immediately along with several texts from the owner telling me she is waiting for me to come back to settle my bill & when should she expect me, with screenshots prices. I call & I’m greeted by a not so friendly Eraka (the owner) telling me prices are clear & that I need to comeback & pay her. I paid the same amount I’ve paid to get my roots done & she acts surprised saying, you only had your roots done? I said yes, just roots & can hear her say to my stylist, you said she got an all over color & then says, She told me you had all over color. I said it’s crazy that she just treated me like this without even talking with me first to find out all the information. It shows that she never believed that my stylist was giving me wrong info if she’s not going to take 2 secs to call & talk to me to figure out what was happening, before demanding more payment. It made me feel very uncomfortable & embarrassed. She told me that from a mom to a mom I should be more understanding of the way she just treated me!! I told her I am very understanding & I understand mistakes happen, obviously I kept coming back to support the salon even after the miscommunications. I didn’t expect anything from her, but perhaps an I’m sorry about all this, or maybe my stylist reach out to apologize for yet another miscommunication, but I got nothing.
Had dark brown hair. Went in for highlights (balayage technique). Macayla turned me blonde. Asked her to add dark pieces back in and tone. Instead she toned and turned it green/gray. Paid someone else to fix what she couldn’t. Apparently, she was more than “accommodating” because she wanted to try and fix it after 2 failed attempts. I can’t trust you a 3rd time which eliminates a future visit for me, so a discounted price isn’t optional. And somehow it was my fault that she couldn’t formulate and section off a proper balayage!
Awesome massage, really relaxing. Ladies here are really helpful and friendly. I will come back soon！
I seriously wish i could give them no stars! They lack customer service skills and definitely do not understand how to problem solve basic problems. I really should have taken the hint when i was asked to come back the next day. When they were checking me out, i asked them to run my debit as credit. It was this huge ordeal that pretty much made me look like i was trying to steal something. The lady kept asking me over and over again if i had another card. Are you seriously kidding me? I keep telling you the same answer over and over. Then she basically tells me that i didnt have the money in my account. Umm how would you know what i do and dont have in the account? Your employee got me locked out of my card. Not my fault.
Some of the best barbers and stylists in St. Louis Mo... great customer service friendly environment where all ages and ethnicities are welcomed
Took the girlfriend and the service was very professional and they all seem like nice happy people. we both got pedicures and she got a manicure.
So glad to have found Victor in Tower Grove South! He knows me, my personality, my hair and what I like and don't like.