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I ordered a shower door from them. Their sales staff gave me the best of advice. It was installed this past week and I found their installers reliable, professional, clean, and courteous. If anyone needs a reference about this company please contact me. Am truly a very satisfied client.
Love it. Very friendly staff
Most unhelpful people I have run across in a while. Too lazy to offer any help. Nobody was even there.
Horrible. Stay away. Picked up item. Dented like somebody dropped. Called store talked with someone name Sam. Told me I stuck with item and I had a bad attitude. I said excuse me I asked a question. He tgen hung up on me. Stay away from this store. Bad service!!!@
On May 4th, 2017 my husband and I purchased the sofa sectional (special order) and we were told to wait for delivery for approx 3-4 months. The sales associate specified that it would arrive late August - early September. Today is September 26th, 2017 and when I called to verify when the sectional would be delivered I was told that the container is still not ready and the date of delivery moved to December.I contacted the manager Mr. Parson and he said that they never promise anything - they give the best estimate possible on arrival dates and usually it’s 4-6 months for special orders. Besides, special order can’t be canceled. It’s very convenient for the company situation - there is no documentation with estimated date of delivery, so now I’m stuck with them and can’t do much about it.I was waiting patiently the whole time just to learn that the House of Denmark cannot fulfill the obligation to deliver the furniture on time. This is false promise to customers. Simple calculation shows that just in few days it will be 5 months from the date of purchase. And there is no guarantee that my order will be delivered even in December. During my 5 month wait, nobody ever called me with an update about the delay. This is unfortunate, but I had to literally wait until all of St Louis area decides to buy from them. I could buy online easily and delivery time would be much less than half-year. But I decided to support local business and now suffering from it. The only compensation that was offered for me is delivery fee waiver ($105). That’s funny amount comparing to the total cost of my order (almost 5k).To potential customers: Shop online or elsewhere in stores that can communicate expectations, deliver on time and resolve customer issues fairly. If still decided to shop with them - try to avoid making a special order unless totally necessary. In our case House of Denmark in St. Louis failed to provide quality service. Too bad for them, they just lost a customer.
UNPROFESSIONAL AND UNETHICAL TOTAL SCAM ARTIST, STAY AWAY FROM THIS GUY, HIS REPAIRS FAILED AND HAS DONE NOTHING TO REFUND OR FIX THE PROBLEM AFTER I KEEP ASKING HIM. STAY AWAY FROM JAY WATSON - TOTAL SCAM ARTIST WHO DID NOT FIX MY PHONE AFTER I GAVE HIM 100 DOLLARS, STAY AWAY FROM JAY.
I'm only giving one star because zero isn't an option. My iPhone 6 had a bend in it from being kept in my FRONT pocket at work with no unusual impacts or anything to it. I did my research online and found that you can take it into the store (because this is a pretty common issue, right?) and they will determine whether you purposely bent it and fix/replace it if you didn't purposely attempt to bend your phone. After waiting an hour and a half, the technician rudely walked up to me and asked, "Testing the strength, eh?" in the most snide tone you can imagine. I told him what had happened and he informed me that it would be $299 to fix my phone. Obviously, I was upset. Clearly, with all of these phones bending under average conditions, there is something WRONG with the manufacturing of the phones. I asked to speak with the supervisor and they both told me that "There was no way that extent of damage was done under normal wear and tear." So apparently, I'm lying to apple about the 0.5-1.0 degree bend in my phone that inexplicably happened on a normal day in my front pocket. Where is the research that Apple has conducted to say what degree of bend is "normal wear and tear" and what is "accidental damage?" This accusation coupled with their rude, snide demeanor and unwillingness to listen to my story to actually help with my issue had my walking out of the store absolutely fuming. Before you hate on Apple too much though, I called their customer service hotline an hour later, and they were SO SWEET and allowed me to lodge my complaint about the service at Galleria AND solved my issue to my satisfaction. I am extremely pleased with how helpful and attentive they were on the phone. So basically, if you have an issue like this, stay away from St. Louis Galleria!On the other hand, while we were waiting at the Galleria, we listened to an extremely nice man with long hair and a beard train a couple on how to use their new iPhones and he seemed wonderful. :)
Very terrible service. I have waited over 2 hours to get a staff to replace my apple pencil after signing in. Quite a lot customers looking for technical supports were waiting. One of the staff (feature: fat, almost bald, white guy) was so impatient and rude to my asking about the waiting time and commanded me to just sit aside impolitely. If it were not for my tight schedule, I would definitely make a complaint to the manager
I am so impressed with the way they run there business as always the management siess to amazing me and my wife is so in love with the store she is going to stop in and say hi to in a review
Absolutely horrible customer service following the frying of two computers within one days based on cord purchases from this store. Store manager, Kyle, is a complete ass who is nothing but condescending and unhelpful even when presented with the fact Best Buy was at fault for our "devices" failing. We received no type of apology only that they werent liable. Staff need to be trained on what the correct accessories are for such expensive items, Kyle needs to be fired, and the whole store just needs to be sucked up by amazon, at least their customer service via internet is better than yours.