Worst car rental experience ever. Rude staff, deliberately unhelpful. Kelly, one of the manager, is accusatorial, nasty and lies. Experience so bad I intend to litigate the matter. Go to the St. Louis airport office at your own risk.
My experience was absolutely amazing! National is my go to rental car service because they truly value their customer’s time and loyalty!
Enterprise Rent-A-Car gave us valuable choices and took the time to explain our options. The staff were pleasant and helpful. I've tried other rental companies and none come close to Enterprise. P.S. The shuttle drivers were social and looked for ways to help with a smile. Angie A.
The Guys that work there are awesome very friendly Carlos,and Jesus are very professional good service I will differently be back !Thanks guys !!
Our flight got in at night. Bad weather (snow and sleet) were going to hit the next day. The shuttle driver was very friendly, helped with our bags and gave us tips on things to do while we were in st Louis. Check in was very quick. The agent met us on the lot and offered us an upgrade for a little more each day. It worked out great because we were about to upgrade to a 4wd which helped tremendously to get around in the bad weather that weekend. Such a blessing. On our return, the drop off was super quick and easy. I would highly recommend this location.
I am a recent Emerald Club member and couldn't be happier with my experience so far! I was impacted by the storms that hit 12/16-12/17 and impacted the airline industry. My flight, from St. Louis to Denver, which was delayed 11 hours was cancelled at 1:30 am on 12/18. The next flight available to me was 12/21. Needing to be back sooner I decided to rent a car and drive to Denver. I showed up at 2:00 am, and even though the systems were down, they were very understanding of my situation and took care of me as soon as the systems came back on line. I grabbed a Jeep Compass, which was a perfect vehicle for the conditions, and couldn't have been more satisfied. When I finally arrived in Denver (13 hours later) I couldn't have been met with any more "Enthusiasm" and "Appreciation" for my business!! I definitely made the right choice with the right rental company! Thank You!!
The folks at the Brentwood Enterprise are real professionals. I use them regularly and they are always friendly, helpful, and go the extra mile to make my experience the best it can be!
I've used this car rental spot quite a few times. I like the convenience of it to the airport but I don't like that shuttle fee they charge. Plus I've mistakenly left a pair of Gucci glasses and a morphie (portable iPhone charger) in the car and they "magically" disappeared even though I called right after I got transported to the airport by their shuttle. Smh, one employee even told me that the people who clean the cars for them were hired contract and they weren't responsible for our left behind items. I just couldn't believe that. So they are cool for renting but PLEASE remember to grab all your things because they will be taken and go missing all of a sudden.
I always use National Car Rental and am a member of the Emerald Club. This is the easiest car rental company ever. Pick your car and drive away. No waiting in line, no being told they are out of cars or out of the type of car you ordered. Easy Peasy!! I would use again and recommend them.
The service was good, except the agent did not thoroughly go over the fuel option. I had about 3/4th of a tank of gas and they charged me $26.00. The light was on when I left Jefferson City, I filled up and it only took $22.00. Gas was the same price I was supposed to get. Not happy at all. This is the second time I have had an issue with enterprise. For the most part happy with them. They need to ask if you have had the service before, if no explain fully. They are so worried about getting you in and out that they don't explain fully. I should have asked but I thought they would consider what was in the tank. I feel like they took advantage of me. So always fill up your tank before returning.