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Hours
Regular Hours
Mon - Fri:
Extra Phones

Phone: (314) 737-4062

Fax: (314) 447-1591

TollFree: (855) 803-5888

Brands
bernhardt, flexsteel, hooker furniture, simmons
Payment method
all major credit cards, amex, cash, check, debit, discover, financing available, master card, visa
Neighborhood
Webster Groves
Categories
Furniture Stores, Furniture-Wholesale & Manufacturers, Home Furnishings, Patio & Outdoor Furniture

Reviews

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Robin W.

01/20/2016

Overall

So, Safeware, the company that provides the furniture/electronics protection plans for Weekends Only can frigg off!



Their receptionists have a slick way of asking you about your claim.



Therefore, the customer ends up saying something that causes the receptionist to be able to say that they can't fulfill the claim.



I called about 2 weeks ago and spoke with a receptionist who told me that she would send me an email letting me know where I could send photos of the stains on my couch. This was so that I could have someone come out and clean them, as part of the plan coverage.



Originally I told them that the stains were due to pet damage, which is covered under their protection plan.



This is flyer that was given to me, by weekends Only to let me know what the protection plan covers. I was given this flyer before I made the decision to purchase the plan. This flyer is deceiving. At the time you are purchasing the furniture, you are given the flyer, yet have no way of knowing that there are exclusions as to whether or not you're Furniture damage is eligible to be considered a claim and repaired, or cleaned.



As a customer of this protection plan all you see is that the flyer is advertising the plan covers all stains, pet damage, accidental damage and that they are covered. Period!



After receiving an email that had no link as to where I send my photos to, I called Safewear and asked them where I should send my photos.



Safeware sends me a second email letting me know where I can send them to, so I send the photos. Several days later, today, I receive a call from a Safeway representative, asking me about "the stains" and "what is going on with them".



I told the representative about the initial pet damage and also said that there were some other stains due to the holidays and food being served near the couch.



The receptionist totally disregarded my original claim of pet damage and told me that she could not follow through, on the claim because of the multiple stains accumulated over time. I told her that originally, I had put in a claim for pet damage, meaning pet's bodily fluid. Not to get too in depth about it but my dog uses the couch like I use my bed and it is dirty, it has stains.



What the representative was arguing is that it wasn't one specific occasion, that caused the pet damage and that it happened 2 weeks ago.



Now, I understand what this receptionist is saying. I also know that the flyer that was given to me does not say anything about terms and conditions. It does tell you to go visit online their website if you need service.



So, I visited:

my.safeware.com/weekends only



There was only information to make a claim and nothing on the terms and conditions, or the full coverage details of the protection plan.



I then search for Safeware's main website...nothing!



I then call Safeware and ask how a customer is supposed to receive the terms and conditions of their protection plan. The Safeware representative told me that the Wednesday after the product was purchased, at weekends only, is when the terms and conditions should have been processed and sent out, only to be received a few days later. She also stated that most of the term and conditions information is sent out via email after the product was purchased. I received neither and have recently re-checked my emails to make sure.



This company is very sketchy and not worth the hassle. Definitely not worth the money that I paid.

Jane Y.

10/24/2014

Overall

Unfortunately, I can't give them a zero rating. I bought a leather sofa, which developed spotty patches. They took months to return to calls, months to return to emails. Claimed it it couldn't be repaired (it can), lied to the BBB that a rep fm Guardsman came to my house, (other lies as well) wanted me to buy something else from them. Anyone heard "don't throw good $ after bad?"