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US Van Lines

Map & Directions
(83 Reviews)

4677 Mcree Ave, Saint Louis, MO 63110

(314) 773-9200

OPEN NOW
Today: 8:00 am - 6:00 pm
21
YEARS
IN BUSINESS
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Hours

Regular Hours

Extra Phones

Phone: (314) 773-9212

Phone: (314) 776-0700

Payment method
amex, visa, discover, mastercard
Neighborhoods
Southwest Garden, Forest Park Southeast
AKA

Us Van Lines Ks

Categories
Local Trucking Service, Movers & Full Service Storage, Moving Services-Labor & Materials, Movers, Freight Forwarding

Reviews

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Daniel B.

07/19/2016

Overall

I used this company twice for moving and storage our staff locally in St. Louis.

I found the company to be very reliable and professionals. The team came on time and packed and loaded all my items very efficiently. All of my items showed up with no damages even after storage.

I definitely recommend using this mover and I will NOT hesitate to call them again.

Helen H.

12/29/2015

Overall

This was the first time I've used movers, so I was a little nervous about allowing strangers to handle and move all of my stuff. I was concerned that the cost.. I called Us Van Lines to find out everything about the move. Chuck came to discuss and provide quote. He studied my belongings and prepared a list and estimated that it will tahe about 3 hours for the move and will need 2 guys for packing, Loading, and unloading and will cost me $350. I thought the cost was reasonable and I fixed up with him. That really did not reduce my nervousness.

On the day of the move these guys came on time and quickly started working. Boy they were fast and careful in their work. I was feeling better. After reaching my new abode, they asked me to supervise the arrangement and again quickly started unloading my stuff and bringing them up. I was telling them which stuff goes where, and it was done. These guys were really professional.

Thank god my nervousness proved wrong, because the move couldn't have been easier, and the $350 or so that I paid proved to be worth every bit for what I considered to be A LOT of stuff.

And I would really encourage you to use Us Van Lines . I was so pleased that I'm using them again next week to move my stuff out of storage and into my new apartment.

Brian A.

12/25/2015

Overall

I narrowed my criteria to Cheap (because I'm still young and poor) and Irish (because I'm mildly xenophobic. Who said that?) and I got Us Vanlines. And they were awesome. $120/hour for three guys and a huge truck. I only had a 2 bedroom apartment worth of stuff. The movers were friendly and the work was mighty. I didn't lift a finger. At least I had a great time. But. I'm not sure how much fun they had. But they were nice about it. They did a wonderful job. Their service was very exceptional can't thank them enough! They were very fast, efficient, friendly and did a really good job packing big items so that they would not get damaged. They get my recommendation for sure.

Patricia J.

12/21/2015

Overall

Us Van Lines movers showed up early on the morning of my move. The guys were friendly, worked very, very hard and moved me in 1/2 the time I expected. They didn't take a break and I moved from a 3rd floor walkup to a 5th floor walkup and I had a lot of stuff - and it was very cold that day. I am extremely happy with the way things went on move day. I would definitely use them again!

Lisa M.

06/05/2014

Overall

Where to start? We had broken dinnerware, broken glasses, they are having to ship something they left on their truck AND we are still missing items that they say were not left on their truck. There is no accountability on their part. If they throw your boxes, drop your boxes, lose items, there is nothing you can do short of suing and that would most likely cost more than your loss from their negligence. If I could go back in time I would never trust this company with my things.

miken1

09/25/2013

Overall

The guys from US Van Lines appeared to be awesome. From the first call we made to the final follow-up, every person we dealt with was friendly and jovial . I thank my friends for having tried them before. They swept in with four strapping lads half an hour ahead of schedule which was a bit hectic but wrapped everything securely, moved it all up and unloaded it all without any scratches..and all the scorching heat, they managed to wrap to keep it dry and they came in well under the price quote. Getting to move with them one won't regret. Thanks!

akemib

07/14/2013

Overall

Used services of US Van Lines. The person who setup the move was very helpful and they got into all the necessary paperwork and other details thus satisfying us with all questions and concerns.that we had.. These guys gave me a window time and called me within the hour wherein the job took only 2 hours to; move plus driving time the task was small but their coordination was worth appreciating. They were definitely professional and knew what was expected out of them and kept the move under the designated time frame. Would definitely use them again.

pedrov1

06/30/2013

Overall

I've used services of US Van Lines last week and have also tried them before. Every time I have called them they have came under budget each time even when I was living at an impossible-to-get-to place on the side of huge massive hill that involved zig zac commuting so I booked them again.. On the day of the move, the moving team came efficient and also the team head was a courteous gentleman and they all did their work in a way which was required out of them.. The only problem I faced was that these guys reported later than 30 mins which did not go well with me as I had to seeoff my cousin to the airport and this surely disrupted my schedule in a big way.

keithma

06/28/2013

Overall

We had to relocate from our rented apartment that we stayed in for 5 years and now had to leave for a reason as our landlord had to sell it off this fact implied that a new accommodation had to be shortlisted soon and we did get success in finding new abode. , With all paper formalities complete we just had to find movers to help us move and we booked up US van Lines . On the moving day the movers took great efforts to finish our move on time. They left our new house clean and they organized boxes, and they never stopped working. I thank the company and their entire team - who arranged our move and hustled to help us out without any hitch.. I am glad I found them.

bobpei

06/18/2013

Overall

We had a decent moving experience with US Van Lines during the past weekend, and our choice was based only on recommendation from friends and reviews found on the net we did not have any major concerns at all with this. ! On the day of the move the crew arrived on time and was - efficient and helpful. They were always available to answer any questions we had and called us a few days before our move to confirm that . They made their best efforts to run up and down the spiral staircase without even thinking to have their lunch as it was late or take any rest. I thank them for their support and hardwork.

tomhod

06/14/2013

Overall

I decided to have movers for our relocation and consulted a few fellow colleagues in my office who had good things to say about US Van Lines so I called to book them up and these guys arrived in on the day of the move. These guys were great and on time, courteous to a fault, and were very careful with the items and walls – I appreciate their gesture of doing a follow-up to make sure afterward if at all I was satisfied with the service they offered.. From beginning to end, I felt that they cared about everything they provided and came upto my satisfaction as a customer.

kristas1

05/29/2013

Overall

I set up a move with US Van Lines on a recommendation of a friend and gave them a call , the sales rep made best effort to explain me the different options that were available with them and they set me free of all concerns and queries that I had in mind. I have hired professional movers before, and I have very high standards in terms of quality moving I look forward to . On the day of the move two well bulit movers with foreman arrivd in and worked like professionals, work wise I found them to be diligent . The only thing that irritated me was they were not very attentive in hearing our concerns which disappointed me and moreover they also arrived in 15-20 mins late.

jamesmc2

05/25/2013

Overall

We chose US Van Lines because of the recommendations from fellow colleagues. They offered us a real deal. From my first contact with the sales rep at their office, I experienced first rate customer service and was easily able to set a date with them and the movers arrived on the scheduled time . I found them diligent with their worth ethics about start time and they also provided an insight on how would they be coordinating between the two locations.



It was a nice gesture on their part to come over a couple weeks before the move, they came over and helped me figure out how many boxes I would need for the move,, Overall a nice moving gesture.

paulwy

05/01/2013

Overall

The guys from US Van Lines came to our place and we found them to be simply amazing bunch of guys who knew their job well.. The entire crew moved us last week, and they were on time, efficient, and simply nice to us. They moved our large kingsize beds through a narrow hall way in our new house without any marks on the wall!/ I had heard about this company before giving accurate estimates and finally also experienced it. I never thought I would have such a great experience with movers, but I really did with this company and am sure they deserve business.

jeffbu

04/30/2013

Overall

We used services from US Van Lines through a colleague in our office. I called them up to book a moving schedule with them and they gave me a date that fit into my holiday schedule. On the moving day the guys showed up on time and were a pleasure to work with. They were quick in disassembling what was required and packaging what was still unpack aged, and moving all the boxes. We had more stuff than they had thought and we had to make 2 trips, this was the reason how are actual costs came in at almost double than what we expected.

christiano1

04/29/2013

Overall

We hired movers from US Van Lines to help us with our move and this was only on a recommendation of a friend who had all the nice things to say about them since he came out happy with their service. I was in dilemma since I never had any movers before and have always relied on myself, family and friends to move. They were simply amazing detailed oriented and also careful. The 2 guys who moved my entire 1 bedroom apartment loading and unloading in about 3 hours.time. I would definitely recommend them and would use them again myself without any hesitation in any of the future move., friendly and polite movers. . Definitely money well spent! Thanks.

fraserh

04/27/2013

Overall

From start to finish, my experience with US Van Lines was impressive They helped me move on when no other movers in the city had time for my relocation. I called them up on insistence of one of my colleagues. The sales rep took my information, quoted me accurately, followed up and made sure the necessary documentation was filed with the manager of my new building. On the day of the move 3 diligent pack of movers showed up on time to the first location and packaged my furniture expertly in a flash. At the destination, everything was unloaded and ready to go much faster than expected.which was only possible with the integrity they managed to make the complicated move easy. Thanks.

woman01

04/15/2013

Overall

Don't use US Van Lines in St. Louis office if you move long distance! Scam of the moving dates and their insurance! Again, SCAM! Delayed 26 days from our preferred arrival date. Won't pay for the delay. The furniture packed and unpacked by them got damaged, did not get refund. We bought $20,000 coverage insurance through them! They politely and friendly got our business at first, smiled at us when packing and loading our belongs, after that, your move is doom! They don't have the arrival date! Although they said in contract to deliver within 14 business days from our preferred arrival date, NO! We received most of our belongs 5 weeks after the pickup date, 4 weeks after our preferred arrival date, 8 days after the latest contract date. They knew we had a 6 months old baby and 3 year old child, they did not care whatsoever, did not schedule an on time delivery.



We paid US Van Lines in St. Louis $6835.25 to move from St. Louis to Portland, OR. We did not have much furniture, the original quote (~$5700) was the medium price when we searched several companies. We chose them because they sounded polite and organized on the phone. They said it usually take them 5-7 business days to deliver, guaranteed to deliver with 14 business days from our preferred arrival date. Our furniture were picked up on July 27th, 2012. We have told US Van Lines that our preferred delivery date was Aug 5th. However, they never gave us an delivery date. I talked to them on Aug 5th and found out they did not have the truck! and they did not know when to have the truck! They said they would call me when they had scheduled the delivery. We did not talk again until Aug 20th. US Van Line called me on Aug 20th and said the truck with our furniture had left St. Louis on Aug 19th. However, they knew it was going to delay but did not tell us. The latest delivery date as on contract was Aug 23rd, the 14th business day since Aug 5th. When I talked to the driver, he told me he had at least 6-7 other destinations to deliver before us, and would not arrive by Aug 23rd. They finally delivered on Aug 31st. We talked to the manager of US Van Lines in st. Louis office in Sept, 2012. The manager offered to send us a check of $300. The amount was sure not enough, but the check of $300 never arrives either. In Oct 2012, after we sent the furniture lost and damage claim to their claim dept, we got an email saying they would pay only $126.80 for our over $1200 furniture damage and loss. But we need to pay $250 deductible. In April 2013, after we submit a complain to BBB, they responded and asked who said to refund you the $300? Basically, you will get nothing back. And, how could a few hundred $ can repay so much of the moving delay?!

cathybeare100

04/13/2013

Overall

Thanks to my friend who had recently moved with the help of US Van Lines helped me to decide on giving them a try. To tell you the truth the company deserves a good review. Right from the initial phone talk these guys were excellent in customer service and were professional too . On the moving day 2 well built guys showed up on time, they were extremely efficient in moving everything out and did not damage a single item and were very thorough with blanketing and shrink-wrapping all breakable items. US Van Lines is highly recommended by us to people who are looking forward for their moving needs.

anacas

04/07/2013

Overall

US Van Lines quoted us $600 for our 2 bed while it actually came out to be a little more. The first truck they brought was filled completely and they had to call for some more members to take away the remaining stuff. The crew worked very fast, took good care of everything and they were professional and accommodating.. I don't believe anyone could have possibly moved everything any more quickly. All of our stuff was actually packed up into boxes and that too in a systematic way . Overall we really appreciate the help and efforts shown by this company.