Roto-Rooter Plumbing & Water Cleanup
2671 Washington Ave, Saint Louis, MO 63103
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On 12/1/2018 Nick Tech 7337 came to my house to perform a recommended Jet Flush on my lateral Sewer line. He was professional, and explained everything that this procedure was going to do to help me with a recurring blockage. Luckily I had no issues with the main pipe, and felt reassured when He shared the video with me of the inspection. My house is over 100 years old and the condition of my cast iron pipe has always been a source of anxiety for me. Nick alleviated that with the work that he did. I cannot recommend this location of Roto-Rooter more, from the appointment to the completion of the work they were prompt and very professional. What they promised they delivered on.
Nick, Tech #7337, listened to our concerns and lists of symptoms involving our sewer issue, and made a thorough inspection and provided a very detailed analysis. He took time to address additional questions we had, provided several recommendations, and ensured we were comfortable with the solution we opted to resolve the issue. He also provided follow up information should we require additional assistance. We were very pleased with his professionalism, expertise in diagnosing the situation and providing several options for proceeding with treatment. Great experience using this business!
Ian #9061, was here 2hours earlier than they even quoted. He figured out that it was our main line needing cleared out since our basement floor drain was backing up. He had to go in 45 feet and found and cleared the line and then made sure everything was working and didn't take him long ... It was higher quote than others but others were not going to clear out the main line and that was just to unclog the drain in floor... I think Ian saved us money in the long run ... We shall see 1yr gtd... I would use again!
Nick (Tech#7337) was the technician. He did a great job. There's a floor drain in the basement that backs up. I know from experience that it takes some work to clear it out -- the blockage is quite a ways down the line.
He kept the cost reasonable for this episode, and we got a 6-month guarantee. From experience with this drain, I also know that it isn't cost-effective to just snake it every year or so. The underlying problem doesn't go away, and the recurring costs add up over the years. Nick did a good job of explaining the options (and costs) to actually get the problem resolved. I appreciate that.
I have used Roto Rooter for a long time with plumbing issues and they are the best! Recently, Carl came in and promptly fixed a water valve supplying a toilet tank. He also cleaned water deposits from my toilet as well as a sink faucet which was not part of the service request. As always, the technicians are pleasant, quick and extremely skilled!
I would give zero stars if I could. I made an appointment for today between 10-2. I get a call at 1 saying they are running behind schedule and will call as soon as they can- probably in about an hour. I then call at 3 and ask the ETA. They say they haven't been able to get ahold of a tech on a job but will call as soon as he's done with that job. They call now at 4:45 to say we're sorry but it doesn't look like anyone can come AT ALL. I have waited ALL DAY and I had a scheduled appointment. I also have no water and work the next day so what am I supposed to do? I would have gone with another company if they had just been upfront or gee I don't know, stick to their appointments and when they make one keep it, even if it has to get pushed back. I have never been more disappointed in customer service. Thank you for wasting my entire day and my time. Do not go with this company- they don't even stick to their appointments. Do not tell someone you'll be there between 10-2 and string them along all day to cancel at 5. Unbelievable. Terrible customer service.
Do NOT call St. Louis Roto-Rooter if you need plumbing work done. I needed an estimate/repair of a burst pipe and was promised that someone would come from 12-4pm the next day. After taking time off work to be there during the time they were scheduled to come, they never came. After they failed to show up I called them (they claimed they were too busy) and they rescheduled me for the next day from 12-3pm. The next day (I had to take more time off work) they failed to show up from 12-3pm so I called them and they said they would be there a little late. After an hour of no Roto-Rooter I called again and they just kept transferring me to different dispatchers who said that all plumbers were busy that day. In the end, no one showed for the second day in a row and I found another plumber who was not completely unreliable like those at Roto Rooter. Again, if you need plumbing repairs (especially time sensitive repairs) DO NOT CALL ROTO-ROOTER. Very unreliable.
Had a few repairs including disposal and outside faucet leaking. The response was very timely and the men who came out were excellent in letting me know what needed to be done and how much. I was very happy with their work and professionalism at my home in Brentwood, Missouri.
We needed a new toilet shut off valve for our guest bathroom as well as a regulator for our extremely high water pressure. Gordie, our plumber, clearly explained the options and process. It took him no time to complete the work and did a great job. We now have peace of mind.
Ariel Ruff was our Service Technician, and she was WONDERFUL!! You can tell that she really enjoys her job! She was very knowledgable, easy to work with, and very patient in teaching us about what caused our issue. She was able to resolve the problem in less than an hour! Thank you, Roto-Rooter!! You saved us a lot of extra money in repairs!!
Had a back up problem in December right before the holidays. Eric was very helpful and even gave me credit for a coupon I did not have. Did not purchase the enzyme flush he recommended because of Christmas. Surprised to discover i had a nother problem yesterday after my 30 day warranty had expired by about 15 days!! Jon worked that out wit the office and I was delighted "no charge". Becasue they were unsure of the solution to my problem he ordered a tech to come and take pictures of the sewer. NO CHARGE! In the past I have paid for this service. So along comes Tim Huff. Mr. wikipedia!! Not only did he find the problem and resolve. He gave me a forecast as to what may future problems will be and also maintenance solutions in the meantime. Advise on my walk way too! I learned SO MUCH from Tim! Gues what/ No charge! You know I bought the enzme treatment from them and this is the FIRST review I have ever written!! ROTO ROOTER STL NORTH are MY PEOPLE!! Elveeeta Macon
Had a sewer back up New Years eve. Roto Rooter was able to come out rather quickly. I had Jason as a tech. He was able to remove my soft clog. 2days later it backed up again. Called Roto Rooter back out because they have a 60 day guarantee. Again they came quickly but this time my tech was Tim. Tim seemed a little more knowledgeable and ran a camera down my pipe to look for additional problems. They are very timely and stuck to their 60 day guarantee. My only issue is the up charges like the 159.00 charge to add an extra 50 feet to the snake to reach my clog. Seems outrageously high. Other then that decent experience.
My experience with Roto-Rooter was amazing! I scheduled my appointment using their online form during my lunch break at work. It was really easy. I was able to pick a same day appointment and select a timeframe that was convenient for me; unlike other service companies that tell you a 4-6 hour timeframe which seemingly always end up being at the least convenient time… I got an email confirmation with my appointment details and even a 30 minute courtesy call from their customer service informing me my technician was on his way. My technician, Walter, was extremely polite and friendly upon arriving at my house (Seven Hills, Ohio). He quickly assessed the issue, explained the solution and drew up an estimate. I was shocked at how competitive the price was (I had gotten quotes from some other local plumbers) and that he could do the work right on the spot. They even honored a coupon I printed from their website! Within less than an hour, Walter had the issue resolved! They offered various forms of payments which is nice to have and even guaranteed their work for 6 months. I was even more impressed to find out that Walter had already worked a full shift and that he took my job last minute to help backfill with some delays. Dedication! Overall, my experience with Roto-Rooter was extremely pleasant. Convenient, great customer service, competitive prices, efficient solutions and a high level of professionalism all around. I would highly recommend using them for all your plumbing needs.