Provider Plus Inc
7748 Watson Rd, Saint Louis, MO 63119
Phone: (314) 963-6802
Fax: (314) 963-6801
Fax Number: (314) 963-6801
TollFree: (800) 976-9322
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I'm disabled and recently I called my primary physician and requested her consent for me to obtain a walker with a seat. I can't walk very far without getting out of breath. I received a call back and they suggest Provider Plus. They use them for all their patient's needs. I said OK and within the next hour Provider Plus called and we settled on the product, color and attachments. Within 3 working days a very nice and pleasant man named Tom came to my apartment with the walker already intact. I had been so worried about how I was going to put it together. He explained and demonstrated how every function worked and asked if I had any questions. I can't express my joy of his professionalism and kindness toward me and my needs. I would recommend them for any special needs that they can supply and will definitely be using them in the future. Cheryl, St. Louis, Mo. Re: Watson office and Tom.
I was sent here by my mother who use to work with the past owner Kathy at another med place. My mother said this was a great place back then. Now when I went there today this was so very disappointing on how this place turned out after Kathy has passed. No professionalism. No service. No care. The place is a dump. Empty boxes on the floors, no one even tries to ask if you need anything. They all sit on there phones and you are a bother to them. I am not going to get into detail as I have already wrote a review on Yelp. It's unfortunate as Kathy had a heart of gold and she is looking down on this and must be so disappointed. I will never return and I will be passing this onto our friends and family. So sad.
When Kathy Serafin was alive and ran this company it was good. She passed away and the brothers took over and the company fell on their face. They even tried to sell out. Worst customer service, worst President and Vice-President, worst crippled up employees that work there. DO NOT use this company!! Sales Reps that are in the office more than in the Doctor's offices. It is a shame that the best employees left when Kathy died.
Cheeted me and lied! Gave me a cheep cpap when I requested a model with more monitoring. They lied and said insurance would only cover cheap one. Now I have to buy another out of pocket or do anual sleep studies due to lack of monitoring features all other manufacturers have. Over charged for cheep machine.
Do not do business with this company. Their salesmen are inexperienced, particularly dealing with children and young adults in sizing needs. You'll be misquoted a price for a product and never receive an invoice or breakdown for what your anticipated costs should be before you get the product. It will take forever to get what you ordered and when you finally get a bill for your portion, after insurance, about two months later, WATCH OUT, they will charge you twice as much as what you should owe. Even when they admit they made a mistake after several months of arguing, they still play a fast numbers game, like used car salesmen (sorry). Would like to give them no stars but that wasn't an option.