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PetSmart

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(3 Reviews)

10900 Sunset Hills Plz, Saint Louis, MO 63127

(314) 909-0068

CLOSED NOW
Today: 8:00 am - 10:00 pm
Tomorrow: 8:00 am - 10:00 pm
32
YEARS
IN BUSINESS
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General Info
PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Saint Louis PetSmart today!
Hours

Regular Hours

Brands
All Living Things, Authority, Grreat Choice, Marvel, Natural Choice, Simply Nourish, Top Fin, Top Paw, Top Wing, Toy Shoppe, Wellness
Payment method
amex, master card, visa, discover, cash
Categories
Pet Services, Pet Food, Pet Stores, Pet Training, Birds & Bird Supplies, Pet Grooming, Aquariums & Aquarium Supplies, Dog Training, Tropical Fish, Pet Sitting & Exercising Services
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Reviews

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Amanda W.

03/10/2015

Overall

Went to the store in Sunset Hills, MO today. Acacia, the manager on duty, refused to do an even exchange for harnesses I purchased that were simply too small. Product on the shelf, the harnesses in a PetSmart bag with the tags on, the receipt at home.



When I questioned her why I couldn't exchange the product (I didn't ask for store credit or cash back) and to show me where in the return policy harnesses were exempt, I was told that it was the manager's discretion to refuse service. When I asked, "Why?" she told me they were high-theft items and I would have to prove purchase TO EXCHANGE THEM FOR THE RIGHT SIZE WITH TAGS ON THEM.



Went to Brentwood and had zero issues. I had even run home to grab the receipt and he never once asked for it. Clearly Brentwood doesn't assume their customers are thieves. I will only go to PetCo fr now on. Inexcusable!!

m403740

10/24/2009

Overall
Best Staff in all of St. Louis Stores

I have been going to this paticular store since before I received my baby Maltese at 8 weeks old, that was January of 2007. They are the best when it comes to recognizing Grace, my dog. I love these people, they are like family. They are friendly, outgoing and extreemly knowledgable. They don't just stick personnel in a department that they know nothing about. If you want the best experience at a PetSmart in St. Louis, go to this one. They treat your pet as if it were their own.

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