National Car Rental
10124 Natural Bridge Rd, Saint Louis, MO 63134
TollFree: (888) 826-6890
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I am a recent Emerald Club member and couldn't be happier with my experience so far! I was impacted by the storms that hit 12/16-12/17 and impacted the airline industry. My flight, from St. Louis to Denver, which was delayed 11 hours was cancelled at 1:30 am on 12/18. The next flight available to me was 12/21. Needing to be back sooner I decided to rent a car and drive to Denver. I showed up at 2:00 am, and even though the systems were down, they were very understanding of my situation and took care of me as soon as the systems came back on line. I grabbed a Jeep Compass, which was a perfect vehicle for the conditions, and couldn't have been more satisfied. When I finally arrived in Denver (13 hours later) I couldn't have been met with any more "Enthusiasm" and "Appreciation" for my business!! I definitely made the right choice with the right rental company! Thank You!!
I always use National Car Rental and am a member of the Emerald Club. This is the easiest car rental company ever. Pick your car and drive away. No waiting in line, no being told they are out of cars or out of the type of car you ordered. Easy Peasy!! I would use again and recommend them.
I reserved a minivan on Thanksgiving night and when I got there, there were only 3 vehicles total available and one representative on duty in the office. I realize it was Thanksgiving. Luckily, 1 of the 3 available vehicles was a Suburban because I had 5 other people counting on me to pick up a vehicle that would accommodate our group. The Suburban worked fine from a room standpoint, but it smelled of smoke, needed to be vacuumed and wiped down, used a lot more gas than a minivan, and was difficult for a few guests to get in to the back row because the middle row was a bench and not bucket seats. I also had credits to use for 2 of the 3 days which were applied during the reservation and confirmed by the agent, but upon return was charged the full amount of the rental. The credits were not applied, so I had to call a customer service line to get this fixed. The customer service gentleman did a great job fixing, but it was still a hassle. Everything worked out alright in the end, but the situation wasn't perfect and makes National hard to trust for future use. If that Suburban wasn't there, I don't know what our family would have done for our trip.
The first selection was a Honda that had a warning light on When I asked if the light indicated if it was a low tire pressure the response I got was yes and it might go away or I could stop at a gas station and fill it up. Most of the cars were gone by then and the only one left was an upgrade (an Infinity). While the car was nice, the cleanliness left a lot to be desired. The upholstery was dirty and the cup holders were disgusting.
If I could select negative stars - I would. The worst car rental experience of my life. I will never use National from the STL airport again. The agents were rude when I came to get my car. The reservation did not have the car type that I needed. In spite of the fact that I had called one week prior to confirm the SUV would be ready for us. It took 2 hours to get my rental. The 'customer service' at the counter was deplorable. Returning the SUV was equally poor service. I pulled up to the return area and got out with my documents - and waited. The 2 agents checking in cars were too busy looking at the phones to even look up. I said 'excuse me' several times but one ignored me, and the other just rolled her eyes at me. I went inside to ask for help and the woman at the counter said "see that girl with the name tag on? you need to go to her" I will never book with Emerald Club again. I will be booking all my future trips with HERTZ rental.
Don't arrive in St. Louis to National Car Rental after midnight!! It's a horror show! The shuttle will usually stop service after Midnight. This time I was there at 11:30pm, the shuttle was running! I'm an Emerald Member, they drop you off, you grab a car, hand your papers to the person in the exit booth and you're off.. NOT ON the night of MAY 17. They had a local police officer standing at the exit with a clip board in hand apologizing to customers telling us we had to turn around, park the park and go inside the office to wait in the line to check out - with the Alamo customers. He told me National called him to man the exit because they had an employee that had to leave and they were short of staff!! What private company calls in the local tax paid police to staff a position for their company at midnight??!!! This is only one of many stories of delay I've had because of employees not there or not knowing what they were doing in the midnight hour.