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Missouri American Water

(5 Reviews)

727 Craig Rd, Saint Louis, MO 63141

(866) 430-0820

CLOSED NOW
Tomorrow: 7:00 am - 7:00 pm
92
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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General Info
One of the first water treatment and distribution systems west of the Mississippi River was developed by Missouri American Water s predecessors in St. Joseph, Mo. The company has been providing drinking water to Missouri residents since the late 1880s. It provides water and wastewater services to approximately 440,000 water customers in 109 municipalities across the state that rely on the company for service to homes, businesses and industries. Missouri American Water operates under rules and regulations established by the United States Environmental Protection Agency and the Missouri Department of Natural Resources. Missouri American Water is a wholly owned subsidiary of American Water, a company that provides drinking water and other services to more than 18 million customers in 29 states and 3 Canadian provinces.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Brands
Water
Payment method
debit, amex, discover, all major credit cards, check, mastercard, visa
Neighborhood
Creve Coeur Executivefice Park
Other Emails

Categories
Water Companies-Bottled, Bulk, Etc, Water Supply Systems, Water Utility Companies, Water Dealers

COUPONS & DEALS

No coupons available

Reviews

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Mike R.

09/19/2016

Overall
Selection
Service

I wish you could leave something other than one star. On September 9 they dug up section of my yard to fix a pipe that ran down the street. The hole was about 6 feet by 2 feet by 4 feet deep. They filled it in with crushed rock leaving about 8 inches of open space. Just enough for someone to fall in and break a leg. I called them on September 12th and explained the situation. I was told they'd fix it right away. One week later nothing's fixed and the water main is leaking again. I called again today and was told someone would call me within 1 hour. It's been 2 hours and no one has called. The hole is still there and the water is flowing down the curb.

Dianne J.

01/18/2015

Overall
water co cant come to fix water main in street

Suppossed to be here early morning, 4 pm not here, ruined everything, should pay for damage too.

amidwestmom

01/10/2014

Overall

Worst Company Ever. Unfair practices all the way around, very unresponsive to customers. And don't even try complaining to the Missouri Public Service Commission. They won't help you either. I would recommend not doing business with Missouri-America Water, but oh wait, if you live here you don't have a choice.

Overall

Wish I had an option for another water company. Their customer service is horrible! After being told I had to have a new meter installed I was given a two hour window. 45 min after the time I was still waiting. Called and was told they should be here within a half hour but they had no clue! Asked to speak to a manager and I was not allowed to! In this day and age of computers, cell phones and GPS is there any excuse for this kind of customer service?

wes63119

06/05/2012

Overall
terrible customer service

I went through so much trouble to get water service established in my new home I purchase this home in august of 2011 and was not able to get water service established in the home until june of 2012 they continually put me off for the date of installation and turn on and requested so much documentation from me that it was like going to court to get all the rightdocumentation together. they needed everything but a blood sample and dna test and all I was trying to do was establish an account so I can have water in my home never had water with missouri american water before and would not recommend using them if you don't have to worst possible company to deal with as far as utilities go. never seen a company that didn't wanna setup an account and take my money before

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