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We fix your panes!

WE'LL FIX YOUR PANES!

General Info
Offering auto glass services. We pride ourselves in offering very competitive pricing and highest level of quality. Since 1962, our dependable service, superior quality and competitive pricing have made us the national leader in auto glass repair and windshield replacement. Just Call - Our Easy Scheduling and Mobile Repair Service brings us to you - at home or the office. We service domestic or foreign cars, trucks, vans, or commercial vehicles all at your convenience. Ask us about our 100% satisfaction guarantee and you will know why we are the number one vehicle windshield specialist.
Hours

Regular Hours

Brands
Glass Doctor
Payment method
all major credit cards
Neighborhood
Rock Hill
Associations
BBB Accredited Business
Categories
Table Tops, Windows, Windshield Repair, Glass-Broken, Glass-Wholesale & Manufacturers, Shower Doors & Enclosures, Storm Window & Door Repair, Glass-Auto, Plate, Window, Etc, Glaziers, Mirrors, Storm Windows & Doors, Plate & Window Glass Repair & Replacement, Glass Circles & Other Special Shapes, Windows-Repair, Replacement & Installation, Glass Doors, Furniture Stores, Furniture-Wholesale & Manufacturers, Furniture Manufacturers Equipment & Supplies
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Reviews

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Josh C.

09/23/2015

Overall

Outstanding service. I needed my car glass fixed right away and Glass Doctor was at my house 1 hr after I called.

Michael E.

01/28/2015

Overall

Great company. Glass Doctor came to my rescue.

Someone broke into my car last night, broke a window and Glass Doctor had it fixed this morning.

Mike T.

01/07/2015

Overall

I have used this company multiple times, they gave me great service at a very competitive price. I would highly recommend them.

Michael E.

02/05/2014

Overall

Glass Doctor replaced a

broken window in my home . They came out the same day and fixed. It. Very professional , friendly and a good price

Tyler M.

06/21/2013

Overall
Wonderful Service

Fit me in the same day I called for a windshield replacement. Also very friendly :)

leslie.hooper1

04/08/2013

Overall
Very Good Service

Everyone I dealt with was friendly and helpful! They were able to replace my windshield the day I called.

champ2000

05/16/2012

Overall
I wouldn't recommend using the...

I wouldn't recommend using them. My wife took a vacation day to stay home to get her windshield replaced. She was told to call that morning and they would provide a two hour window when they expect to show up. She was told 2-4 pm. They never showed, never called and never responded to my phone call in the afternoon.



I went with another company.



I was upset and wouldn't recommend anyone use them if this is their idea of customer service.

dvault

05/10/2012

Overall
I am really disappointed with ...

I am really disappointed with the service I am receiving from the company. Especially from Brian. He was very rude and condesending. I placed an order over 2 weeks ago, and my order was supposed to be ready in 3-5 business days. Well during that time I tried contacting them and Brian answered I asked about my status and he placed me on hold to only hang up on me after a few minuteds. I called back and had to leave a message. I left 4 messages on that day with the ansering service as well as the dispath line. No one called as promised so the next day I contacted them and had to leave yet another 3 messages. On the third day i was able to talk with someone and they said due to the storms my 3 season room patio window was placed on hold. So on 5/4/2012 I was able to speak with Todd and he was rather nice. He stated that my order should be in tuesday 05/08/2012 and if so he would put it out on the truck Wednesday. Well Tuesday and Wednesday i received no call but around 3:30pm (I work) husband received call (he was out of town) that they were in our driveway to delivery. We asked if they could come back in about an hour when someone was home they stated no. Asked if they could rescheduled they said that they were already booked. I said to schedule for Friday. Well I contacted them today to what time on Friday they would be coming and RUDE BRIAN stated that they were booked up, and that I should have called him earlier to make my appt. since i missed the previous. they can only come out next week Monday or Tuesday. i told him that was unacceptable and if I could speak to a Manager he said it was him. I said I needed a number to the complaint line and he said I would only get him. He then stated that if I wanted my glass it would be Monday or Tuesday and then proceeded to hang up on me.



I've contacted the corporate office and they stated they will contact the Franchise owner or liason to see what they can get resolved. i will then place an update. I am having family over for Mother's Day and would have like to use my 3 season room for entertaining, but who want's to see a door covered in plastic the whole time.

Duebel

11/21/2011

Provided by Citysearch - 
Overall
The Doctor is Out

I'm not the sort of person to write reviews... unless I'm really pissed-off and I think people should be warned. So, here goes:

I scheduled service over the weekend to have my driver's side door glass replaced. Dispatch called me on Monday morning to tell me they could not replace the glass in my driver's side door because I would have to order it from the dealership.

The first reason this is bad business is because I should have been informed of this fact when I set up the original appointment. If I knew they didn't have the part for my car, I could have called 8 other companies that did.

Secondly, the vandals who broke my window not only damaged the glass, but I'm sure the rain coming in all weekend did a tremendous amount of damage to the upholstery. And now I'm thinking the Glass Doctor might have to share a bit of the blame for that as well.

I will never call the unreliable team at Glass Doctor again, nor will I recommend them to my friends. Instead, I will tell everyone how much of a quack the Doctor is.

consumer1982

10/13/2011

Overall
Called to schedule an appointm...

Called to schedule an appointment to have my windshield replaced. I spoke with the sales associate, Brian, and found that he was extremely rude and short with me. I also discovered, after calling several companies that my websearch suggested, they were all going to the same company, even though it was listed as different numbers and different company names. Essentially, when I went to schedule with someone else after talking to rude Brian, they already had me on their books from him. I decided to buy a windshield through a local company instead.

claimed iconBusiness Response04/04/2012

Glass Doctor strives to be courteous and responsive to all customers' needs. It's only human nature that there's going to be a slip up every once in a while whether it's our fault or the customers'. We record all our calls for training purposes. We're extremely concerned about this issue and will always strive for improvement. And we are a locally owned business

This listing has been claimed by a business representative.
Kcurt

05/17/2011

Provided by Citysearch - 
Overall
Extremely poor customer service!!

I echo the previous review. Awful customer service. We were told the mobile service would be at our home to replace a window between 2 and 4. At 5pm, they still hadn't showed, or called for that matter. We called at 5:15 and were told they were two minutes away. Forty-five minutes later, still no word. In the end, we had called their customer service line 7 times, were told twice that we'd get a call back, which we never received. Finally, at 7:40pm, and our last call to customer service, we were told our appointment had been rescheduled for the following day. We never received a call letting us know of the rescheduling, or an apology call for that matter. I would've hated to experience what the replacement service would have been!

oscmbv

05/15/2011

Provided by Citysearch - 
Overall
Great People, Fast Service

I had a big crack in my windshield and was afraid to drive it to work. I called Glass Doctor early in the morning and they made my windshield the first job for one of their techs and I was back on the road at 10am. Everyone was so nice and helpful.

cardzfan2

05/06/2011

Provided by Citysearch - 
Overall
Wow what a time saver

My car got broken into downtown around lunchtime. I called the Glass Doctor and by go home time they had it all put back together and even filed the claim with the insurance company. It doesn't get any easier than that.

nothinglessthanzero

05/06/2011

Provided by Citysearch - 
Overall
Best help! Best service! Best glass!

I got the best service on my windshield. The sales staff helped me identify all the special equipment and gave me a great price. I got 3 warranties, same day service (installed by great technicians). I couldn't be happier and more pleased. Use this outfit.

IvantheTerrible

05/06/2011

Provided by Citysearch - 
Overall
Fast and friendly is no joke..

My car was badly damaged in last months storms, not once but twice. One call was all it took both times and Glass Doctor was at the door same day had it all cleaned up and it looked great again. And I got my factory original glass both times. The second windshield only cost me labor. Have never been more pleased with a companies performance...

mycool

05/02/2011

Provided by Citysearch - 
Overall
Glass Doctor is #1.

I've used other glass companies but Glass Doctor gives the best service of any other Glass Company

abern

05/02/2011

Provided by Citysearch - 
Overall
Glass Doctor made my mom so happy.

Vandals broke into my moms car and Glass Doctor came to her house and replaced the glass, cleaned up the mess and made a bad situation bearable. Thank you Glass Doctor

abern

05/02/2011

Provided by Citysearch - 
Overall
Great customer service!

Glass Doctor was very sympathetic to my needs. They sent a tech out to my house, replaced the driver door glass, and cleaned up all the glass. All this at a competitive price.

abern

05/02/2011

Provided by Citysearch - 
Overall
Glass Doctor saved my vacation!

Vandals broke my windshield and Glass Doctor was at my residence in about an hour and did an outstanding job