Exterior Building Solutions
8503 Manchester Rd, Saint Louis, MO 63144
Fax: (314) 962-7663
In June 2017, Exterior Building Solutions fixed some siding and tuckpointing on my house, which was in the process of being sold. The work was adequate, but the customer service and the mess left behind was unacceptable. Siding was left in the yard, rubble from the tuckpointing was left on the roof, nails were left on my porch, and my hose was left turned on. My contact, Josh, was of no help when I brought these issues to his attention, telling me to throw away the old siding myself and doing nothing to compensate for the mess left behind. Will never hire this company again.
Overall, everything was handled in a very professional manner. We were notified at the very end of August that the company that had been providing our homeowners insurance for the last 20 years was pulling out of St Louis due to multiple claims with all the storms, tornados, etc. The company that we have our auto insurance with would not insure us as they said we had three layers of roof so all of a sudden we were thrown into the world of finding a roofer. My wife suggested using Angies List to get some good referrals so we did. The first thing we found out is that we only had two layers of roof. Over the next month, we got several bids and overall they were all within $1500 of each other. But what impressed us most about Exterior Building Solutions was their service beforehand. Salesman Dave Green came out and talked to us twice. The second time was on a Sunday when we signed all the paperwork to be able to get the roof done on Oct 3rd - the day our old homeowners policy would expire. Wednesday morning, workers were there way before 7am and every though it was drizzling a little, they sat tight because they knew we needed to get this done. There were a couple little glitches along the way. such as a shortage of material and they got a little something on the garage door. But both issues were handled quickly and efficiently and the garage door looked cleaner than when they had started. I work in a service industry so this meant more to me than pricing. Our roof looks great and the neighbors are asking who did the work. We were very satisfied and would definitely recommend them!!! And we got our new homeowners policy on Oct 3. Thank you Exterior Building Solutions!
I have two rental units in the city. Exterior Building Solutions did a great job for me. Both are flat roof duplexes that had cap stone issues, as well as some other cosmetic repairs needed. They took care of both properties and were easy to deal with and schedule! great job
This is an updated review for Exterior Building Solutions. I made an appointment for a Roof Inspection on 12/10. Unfortunately there was bad weather and I contacted them to see if they wanted to reschedule. The person who was to perform the inspection agreed and we made another appointment for 12/13. Again, we faced bad weather on 12/13. I did not call to reschedule the appointment and was waiting at my home for the person to arrive. When the person did not call or arrive at my home, I called and left a message. He immediately called me back and said that he would not be able to make it. I was not happy with this communication initiated by me (again) after the scheduled appointment and I left a very harsh review here on Angie's List. Over the weekend I pondered this review and had decided that it was overly harsh and that I was going to submit some changes. After all - the weather was terrible. My complaint was not that he couldn't perform the inspection; it was that he did not show up or initiate any contact. In any case, the job was not going to get done that day whether he called or not. For this reason, I felt that I left an unfair review. Before I could come to Angie's List and submit these changes, I received a call from Exterior Building Solutions with a sincere apology for the situation. That means a lot to me and I absolutely appreciate the gesture. While I have contacted a building inspector to perform the inspection on the roof, I will definitely consider Exterior Building Solutions to perform any recommended work.
Sales rep Mike Kinsella was first rate. The tough membrane product they applied on the one home appears to also be top quality, and the final repair of the parapet wall (brick work) and the replacement of ceramic parapet wall caps came out well, too. The repaired roof appears to be doing its job and appears much better than the messy, leaking, old roof that was there. Along the way, things got messy and required intervention to keep on track. Seems that coordinating their brick repair team to work on the projects (two homes side-by-side) wasn't as smooth as it could have been. Result: Delays and mis-communication about what/when/how the brick repair (replacement of some loose bricks and the replacement of of some broken parapet tiles) was to be completed. And once that was done, whatever inspection should have been done by the foreman was not done, as brickwork and parapet caps were not replaced correctly or the work was left incomplete. Homeowner had to climb up his ladder, take pictures, send them to EBS and request that this work be re-done. It was eventually agreed that the work needed to be re-done and completed properly, but this meant more delays (weeks) and inconvenience for the tenants and homeowner. Also, there were issues with sloppy clean-up and scraps left up on the roof. Again, these were noticed by the homeowner and reported, but took some time for EBS to get someone there to inspect the situation, agree that clean-up was needed, and then get men there to clean up what should not have been left there in the first place. Nothing goes 100% perfect on complex projects, and the final result is very, very good. But the above problems along the way keep me from giving EBS a solid string of As across the board.
Dave came to quote the work on my soffit and fascia for several repairs. The price was fair the repairs were of high quality. He even did extra work at no cost to me as he found a few additional issues. It took several days to finish the work because of weather delays and a few planning errors. I was very pleased with the work.
I called EBS on 10-31-13 requesting a roof inspection and estimate for the above mentioned repairs. Mike Gatlin called me that same afternoon. We made an appointment for early the next day for the inspection and estimate. He arrived on time, gave me a price I was willing to pay and did the repairs that morning. He was friendly, polite, professional, clearly explained what he proposed to do. I was happy with the appearance of all the repairs. He matched the siding perfectly and much cheaper than another contractor had quoted us. I appreciated the experience very much and will use this company again.
They were very focused on trying to make this experience right and to my satisfaction. A few days Later Leo came out personally to my home and inspected what was missed and apologized about the delays. He understood the problem and has already made changes within the company to avoid future issues. I did get a call a day after he visited to schedule the fixes discussed, and due to the cold weather it was decided that they should be performed in warmer weather which I agreed very much with. On every day or so delay as it got colder I received a call from the installer notifying me when the temp would rise to an acceptable level. They arrived on time, and completed my repairs as promised. It was VERY apparent Leo and EBS understands that the customer is the prime focus and needs to match the work. I have since revised my rating to an A because Leo and his team did the right thing and the communication was exactly how I desired it to be. Thank you EBS for making it right!
The process started a little rough, but the smooth ending more than made up for the bump. I contacted 3 roofing companies after suspecting I had roof storm damage. 2 of the 3 came in with bids in the $7500-8000 range, but EBS (this company) originally gave me a bid over $10,500. I was stunned by the bid, but the consistently strong Angie's List reviews for this company made me want to try to figure out what happened. I called one of the co-owners (Leo) directly and told him the situation - he was very surprised and also wanted to find out the problem. Turns out I had a newbie salesman who simply messed up the bid. This incident is the only reason I gave them a B on price. But Leo went way above and beyond to try to get my business after I called him. He was at my house on my roof himself within 24 hours and came in with this bid of $7910, including the ridge vents and architectural shingles.
What impressed me the most with Anthony was that he was concerned with damaging a large tree we have in our landscaping, so much so that he went above and beyond good customer service to make sure the tree was tied back out of the way of his equipment to minimize the damage. The repair was completed, the work area cleaned up, and no damage to our tree. Exterior Building Solutions really puts their customers' needs first. A very professional business, and I will be calling them again for roofing work.
I have nothing bad to say about this company. Anthony Grossman was very polite and took the time to explain the problem and what needed to be done to fix it. Working with Exterior Building Solutions was a pleasure, from working with office staff, original bidder and installer. I would use them again if the occasion arises.