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Business Description
Don Brown Chevrolet is a 2nd generation family owned Chevy dealership that works hard to maintain the family atmosphere throughout the various departments. When you visit our St. Louis Service Center, you’ll notice that everyone works together to give each customer a satisfactory experience. If you stick around long enough, you might see Don Brown himself walk through as he talks with customers and calls everyone by name – a truly impressive feat considering the size of our GM Certified Service Department! Our Chevy service team works hard to make Don Brown Chevrolet the Service Center of choice for customers in the St. Louis area and beyond. All of our service technicians are ASE Certified. This means they have the knowledge, skills and training to take care of your vehicle properly. We know your car is a big investment - that’s why we want to help you take care of it so that it can continue to serve you for years to come.
BBB Rating
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

SunClosed

Extra Phones

Phone: (314) 772-1400

Services/Products
  • Tires, Wheels & Alignments
  • Engine Service
  • Oil Changes
Payment method
all major credit cards, amex, mastercard, discover, visa
Neighborhood
The Hill
AKA

Don Brown Chevrolet, Inc.

Other Emails

Categories
Automobile Body Repairing & Painting, Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service, New Car Dealers, Auto Oil & Lube
Other Information

Warranties: Yes

Parking: Lot

Services: Tires, Wheels & Alignments, Engine Service, Oil Changes

Shuttle Service: Yes

Parts Available: Yes

Brands Serviced: Volkswagen, FIAT, Lexus, MINI, Lamborghini, Rolls-Royce, Jaguar, Hyundai, Infiniti, Audi, Mazda, Mercedes-Benz, Lincoln, Kia, Buick, Toyota, Mitsubishi, Subaru, Alfa Romeo, Scion, SRT, Freightliner, GMC, Ford, Acura, BMW, Maserati, Tesla, Lotus, Bentley, Ram, McLaren, Nissan, Dodge, Jeep, Aston Martin, Porsche, Chevrolet, Ferrari, Chrysler, Volvo, Honda, smart, Land Rover, Cadillac

Appointment Needed: Yes

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Reviews

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01/31/2017

Overall
Expertise
Professionalism
Promptness

I purchased my car back in 2014 and have all of my services done here but never again. All they ever do is apologize. My whole day was ruined do to them after I spent over $550 on services the day before. Do you think they offered a refund or partial refund? Noooooo they didn't. From here on out they'll only work on what's under warranty and I'll take my money elsewhere!!!??

01/30/2017

Overall
Expertise
Professionalism
Promptness

Don Brown Chervolet came through when my old truck died on me. I really appreciate the help of Roger Beavers. He is the salesman to ask for. I love my 2016 Jeep Patriot.

08/08/2016

Overall
Expertise
Professionalism
Promptness

We love don brown & the employees there , everyone was very helpful & we had a very great experience & will recommend potential customers !

07/01/2015

Overall

Wow - how incredibly Dishonest and Unprofessional is this Don Brown Chevrolet!



I would highly recommend people stay far away from this dealership. It is obviously operated by individuals with little if any integrity.



Case in point: On 06/30/2015 at 12:00 PM I called a salesman I had been dealing with and told him I had decided to purchase the vehicle we had discussed. I was en route to meet immediately. The salesman responded by asking if I could instead meet with him at 3:00 PM as he had a class to get to at 1:00 PM. In an effort to keep him from not missing his classes, and to help ensure that he got his commission, I agreed in an effort to do the "right thing" even though it was not convenient for me. We agreed upon a price and I discussed with him the need for my rental vehicle to be picked up at the dealership after we met and signed the paperwork @3:00 PM..



Low and behold, after waiting the extra couple of hours to accommodate the sales rep's schedule and after 45 minutes drive time from O'Fallon, MO, I arrived at the dealership at 3:00 PM. One problem - the vehicle had been "sold". Yes - sold. The sales rep said that the sales manager "Tim" had sold the vehicle from underneath him to a "close friend" in the preceding hour. I demanded to see the General Manager or Don Brown to have the situation immediately righted only to be put off by a "Patty" - a customer service manager? - and then by a "Tim" - a sales manager? - who did nothing to help. Don Brown refused to honor the deal they had agreed to through their sales rep and furthermore offered no apology or any solution to the problem other than to simply say that I had not purchased the vehicle and that it had been sold.



Wow. How incredibly inept, petty and...slimy. So typical of the stereotypical "used car experience". I asked the sales rep if he had notified the dealership that he was selling the vehicle and he assured me that he had and had requested that it be "washed" and brought to the front for pickup at 3:00 PM. So the dealership was well aware of the situation and pulled a "fast one" on an unsuspecting potential customer to further their own personal needs.



Uh, not good for business, folks.



If you promise customers something - like the sale of a vehicle for example - and then deliberately break that promise to satisfy selfish ends and then further refuse to make the situation right while there is still time then, well...you pretty much suck. If this is how they handle a situation like this then one can only imagine how they handle the rest of their business.



As a consequence, I will forever tell everyone of my experience with this greasy dealership who has absolutely zero class...Don Brown. You have been warned....

02/18/2015

Overall

had a really good experience purchasing a car from Don Brown Chevrolet. I would have to say that everyone was very warm and friendly. I was help by both Paul DeYoung, who did an AMAZING job with helping me with my vehicle, and he has one of the best personalities ever! Ben Cordia assisted me as well and they made the experience a breeze. I was especially pleased that everything was done in a timely manner. The only complaint I would have is that when I spoke with Ben on the phone, he stated I would be able to get customer cash that would only apply to the vehicle that I was purchasing. I was never offered that. Once I got home, and the excitement from my purchase wore off, I remembered, but it was too late, the deal was done. I would recommend going forward that they not tell people they will do something for them that they have no intention of doing. Overall I was happy and would purchase again, I just would make sure that I don't sign the contract until I receive all verbal agreements.

02/01/2015

Overall
My New 2014 Chevy Sonic Lt

I went into Don Brown and was so shocked when my salesman Shaun Howell went out of his way to make sure I was approved. This was my first time ever purchasing a vehicle. I'm soooo happy. You can't tell me My God isn't good.

01/22/2015

Overall

Shawn V.



I called Don Brown to check on a Camaro that was listed on the internet and got to speak the internet sales manager who is also named Shawn. He said that he had the car and to come in when I get a chance and he will put me with one of his best salesman. I make it there and Shawn puts me with Paul. Paul talked a bit about the car, we took a test drive and went to talk about financing options. Paul comes up with the best financing offer and turns me over to the finance manager. The finance manager covered all of the bases on the loan and got me in the car the same day. These guys know their job and do it well.

07/29/2014

Overall

Thanks to everyone at Don Brown Chevy, especially Shaun Howell for making my first car buying experience so easy and painless! I left with a new 2014 Chevy Cruze and couldn't be happier! Thanks again and I'll be back for my next car in the future!

07/23/2014

Overall
Very Pleased

I can't thank Brendan Davis enough for his wonderful treatment while I was there. I felt really comfortable when dealing with him. He made the whole trade-in process a breeze.

07/15/2014

Overall

I contacted the dealership on a Tuesday, went in on Wednesday, and drove off the lot in a 2014 Camaro on Thursday! Thanks to Brendan Davis and the rest of the Don Brown team for making my buying experience very easy! Ended up with an unbelievable interest rate. Overall very good experience.

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