You can buy a spa anywhere. Most are probably ok. But when you buy one from a quality manufacturer like Aspen you not only have a great spa but you get awesome service too. We moved and left our Aspen Spa for the new owners to enjoy. This our second spa. Our first Aspen spa was around 8-10 years old. We had a pump problem once and it was replaced under warranty promptly and heat regulator another time. We called service a couple more times and we were able to solve the problem over the phone and there was no charge. You wouldn't buy a car you cant service. I wouldn't buy a spa if you couldn't get the service you need promptly. The other thing that convinced me is that it is built right here in St Louis and is family owned. Its hard enough to find built in the USA so when its easy as this and makes sense, and I went to Aspen for my second Spa. Great company and great people to work with.
Happen to stumble on this, and have been using Biogurd chems for 12 years and find them to be superior. Called the factory a few times for tech info…
3660 Green Mount Crossing DrO Fallon, IL 62269
On Monday the great people of Aspen Spas delivered our new Arcadia Spa. Our original Avalanche spa we first purchased from them 17 years years ago finally was upgraded and boy was it an upgrade. In STL or in the surrounding midwest the ONLY place to look for and purchase a spa is ASPEN SPAS! You can shop all the other places if you want but in the end ASPEN is where the educated, savvy consumer buys. They have the best quality and you can customize your spa to what your taste is. More jets, lighting, sound system, salt water, fresh water you get the idea. If you can dream it they most likely can do it, your very own custom MADE IN St LOUIS MO spa!
Aspen Spas is tops in customer service. When we purchased our home 3 years ago we also became owners of an Aspen Spa. Shortly after I contacted them with questions regarding proper care and maintenance. They transferred everything into my name and treated me like the original purchaser from the beginning. The people at Aspen have always been very helpful and have provided me with many great tips over the last few years. They're friendly, courteous and always know what advice to give. Any service I've ever had them do has been on time and very well done. When it's time to buy another spa, Aspen will be the place I go.
I was very happy with my purchase of a Hot Tub and chemicals from Aspen. The salesperson was very honest and we did not have to deal with a pressure sale like other Hot Tub dealers. We were able to go back in the warehouse were he was able to show my husband how the hot tub was made. I took a chemical class and have called them with any chemical question. I really like the free delivery on chemical above $60. We did have a misunderstanding on our order but they worked with us and was able to fix everything. We have had the hot tub for 4 years and have not had any problems with the product.
WE LIVE TWO HOURS WEST OF ST. LOUIS AND SHOPPED SPA DEALERS IN ST. LOUIS AND ROLLA. OUR INSTALLATION WAS GOING TO BE COMPLICATED. AND WE WANTED TO MAKE ABSOLUTELY POSITIVELY SURE THAT WE WOULD BUY THE RIGHT PRODUCT. ASPEN SPA HELPED US PLAN EVERY STEP OF THE WAY. WE ARE SO PLEASED WITH OUR SPA. THE FOLLOW-UP HAS BEEN OUTSTANDING. I HAD LOTS AND LOTS OF QUESTIONS. ALL WERE PATIENTLY ANSWERED. THERE IS NO DOUBT THAT THEY ARE ABSOLUTELY THE BEST COMPANY IN MISSOURI TO PURCHASE YOUR SPA.
Aspen Spa is a GREAT company to do business with! We purchased our second spa from them a few years ago and have been extremely happy with our spa and the professional and friendly customer service that followed. We always try to do business with local operators and have found the family owned and operated Aspen Spa did not disappoint! Their entire staff is knowlegable and always easy to talk with. We have and would recommend them to anyone looking for a well built and reasonably priced spa!!
In 2001 I bought a Grecian Tub (aka 6person hot tub) , built a room onto my home and put the Grecian tub in the floor so you walk into it like a swimming pool. Wonderful hot tub and ooh... so available. I needed to be able to do some water therapy after a knee injury and it worked great! I worked with Lee Bania to design this and get it done the way I needed it. Aspen was great to work with and for the couple of times I have needed work, their service people are awesome too.
As a member of their mailing list, I really enjoy all the incentives Aspen Aspas provides, such as great price breaks on chemicals, cleaning service... and now a $50 in-store credit for leaving positive feedback? WOW! This benefits me as a customer, and it benefits a great local business. Why would I not want to support that?I think the guys leaving negative feedback are competitors. Don't let 'em bring ya down! They're just jealous.
We have had our hot tub for 2 years and have enjoyed using it all year round. The staff at Aspen spa have been wonderful. Whenever we have a question about how to balance the water, how to drain and what chemicals to add they have been very patient and explain what to do even if it's the 10th time I have called them. They have taken care of us since day one. Great place to purchase one if you are ever in the market to buy one!
Looking to replace our first spa, we took advantage of an opportunity to buy a pre-owned Aspen Spa from the original owner. Despite this, Aspen quickly provided us with an owner's manual and additional information. This one has been a wonderful addition to our back yard, and its quality combined with the excellent local customer service will have me calling Aspen for our next spa.