Billing problems and have to keep calling to bring water. I've made 3 calls now in 2 weeks and no water yet.
I wish you could leave something other than one star. On September 9 they dug up section of my yard to fix a pipe that ran down the street. The hole was about 6 feet by 2 feet by 4 feet deep. They filled it in with crushed rock leaving about 8 inches of open space. Just enough for someone to fall in and break a leg. I called them on September 12th and explained the situation. I was told they'd fix it right away. One week later nothing's fixed and the water main is leaking again. I called again today and was told someone would call me within 1 hour. It's been 2 hours and no one has called. The hole is still there and the water is flowing down the curb.
Suppossed to be here early morning, 4 pm not here, ruined everything, should pay for damage too.
Worst Company Ever. Unfair practices all the way around, very unresponsive to customers. And don't even try complaining to the Missouri Public Service Commission. They won't help you either. I would recommend not doing business with Missouri-America Water, but oh wait, if you live here you don't have a choice.
Wish I had an option for another water company. Their customer service is horrible! After being told I had to have a new meter installed I was given a two hour window. 45 min after the time I was still waiting. Called and was told they should be here within a half hour but they had no clue! Asked to speak to a manager and I was not allowed to! In this day and age of computers, cell phones and GPS is there any excuse for this kind of customer service?
I went through so much trouble to get water service established in my new home I purchase this home in august of 2011 and was not able to get water service established in the home until june of 2012 they continually put me off for the date of installation and turn on and requested so much documentation from me that it was like going to court to get all the rightdocumentation together. they needed everything but a blood sample and dna test and all I was trying to do was establish an account so I can have water in my home never had water with missouri american water before and would not recommend using them if you don't have to worst possible company to deal with as far as utilities go. never seen a company that didn't wanna setup an account and take my money before