What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Over charged me for cruise control repair. Had my car for 3.5 hours just to sell me a used steering wheel to fixed the problem, which took 10 minutes to install. Normally it's about s flat fee of $100 to diagnose auto repair issues. This is done so you can be giving an estimate of what it will cost to repair. These guys charge about $90 per hour for diagnosing your steering wheel problem. So my total was $320, when I think it should have been $185, ($100 for diagnostic, $60 to install and $25 for used steering wheel), with them owing about $140. I wouldn't recommend anyone going here first. If you must go here get your steering wheel problem diagnosed somewhere else and give them a certain dollar amount not to go over.
Explained the problem,pretty much knew right away what it was.Dropped the car off,hour and half later it was done,prompt service,professional.Very satisfied.
I have more than half a year waiting for my refund . Dont buy your car warranty with them. they just still your money . !!!!
They've been telling me they going to send me a refund since JUNE 2017, they send the first one in my old adress but the person who lives there never received anything. They send me a second refund in my right adress and never get anything for almost 2months now. They're sending me 3rd one and i told them if i don't get it this time i am going to get it myself but she said they don't do the refund in their office, the General Manager dont even want to talk to me or he never there when i trying to talk to him. They always something i'm tired of it.
I went to Big Bend Automotive with my Mercedes, called AAA because my car would not start, AAA informed me it was not my battery, was the alternator. Had car towed there explained I had to wait, they gave me parts options and up front pricing estimate. They fit me in on a very busy day for them. Thanks Guys, James...
I just called and asked to speak to the owner. One of his employees that answers the phone said F you to me. If you like this kind of service keep going to S & M Automotive. The employee has no respect for people. God Bless you...
My 12-year-old daughter received a letter from Vehicle Service Department. We called to ask that they not send her letters for a car she has never owned and neither have I. They acted childish and very unprofessional. They said this company sold them my daughters info and they sent the information. We spoke with three different men (John, Bill, and Mick). They gave us the address (1851 Craig Park Ct. Saint Louis, MO) as their address which we found suspicious. We were threatened by them saying we owed $25,000 in fees for a vehicle no one in our household has ever owned. They act worse than my 12 year-old in handling conflict. All we were asking was to have my daughters information removed and they did not care to have her information removed. They were unbearable to deal with. They threw in random threats all of which we have recorded. They have harassed my daughter since Wednesday evening and she has since received multiple phone calls from various numbers from St. Louis, MO. Not happy. We have had to change her number which is only meant for emergencies. They kept trying to convince her to talk to us about purchasing an extended warranty that I had to step in to talk to them and say no. I just bought my first and new car with the warranty from the car company. How is the warranty expired or close to expiring? And how did they get my daughters name if nothing is in her name? Very fishy. Most likely, or should I say, very likely a scam.The original number we called is 1-888-608-0475 and John gave us this information.
THE WORST CUSTOMER SERVICE EVER. I CANCLED MY WARRANTY WITHIN 30 DAYS. THEY GIVE YOU 30 DAYS TO REVIEW YOUR WARRANTY IF U DONT LIKE IT YOU CAN CANCEL AND GET A FULL REFUND. SO I CANCELED IT IN JANUARY AND STILL HAVE NEVER RECIEVED MY MONEY.. THEY ACT AS IF THEY ARE SCAM ARTIST. NEVER DEAL WITH MARY OR ANDREW. THE CAMPANY SHOULD BE ASHAMED OF THEMSELVES, THEY ARE THERE TO COLLECT YOUR MONEY, NOT TO HELP THEIR CUSTOMERS. BUT LUCKLY FOR ME THEY OWE THE CUSTOMER 10% OF THE DEPOSIT EVERY MONTH THEY ARE LATE GIVING YOUR MONEY BACK. PROBABLY HAVE TO WAIT ANOTHER 3 MONTHS FOR THE 10%. UNBELIEVABLE.
The worst auto repair I have ever experienced. The lack of integrity knowledge and communication makes them one of the worst repair shops in Missouri. I would never recommend them to anyone for anything. A simple transmission rebuild has been a nightmare for myself and my family. They have destroyed my Range Rover and refuse to acknowledge their incompetence and lack of know how.
I spoke with Greg (General Manager) to reach a resolution, but to no avail. At the beginning of our conversation, he stated that he needed to “get the facts” and call me back, which insinuated that I was dishonest and that the customer isn’t right. He admits that he “missed the mark” on not finding the issue the first time, however he felt that not charging additional diagnostic fees (be careful, diagnostic fee is from $70-$140, but increases the longer it takes to identify your issue- which was not mentioned at time of service) and towing the car (someone used their personal roadside assistance) sufficed. Experiencing the same issue with my car not starting after taking it to this certified dealership, those terms wasn’t acceptable. Not a different issue mind you, the SAME issue. His voice elevated on a few occasions and made it seem he was doing me a favor. The solution to deduct the diagnostic fee from the new bill was not an option for Greg. I informed the Service Dept. that my car started intermittently when I FIRST brought my car there. It is still intermittent after service. I have 3 children, one of whom with special needs, who also depends on my car; you can imagine how upset I was about how this was handled. It feels like the issue was left untreated intentionally to have me return and shell out more money. Had I not posted a review, I’m 1000% sure my bill would’ve included another diagnostic, towing, parts and labor. Pam (Customer Serv. Mgr.) asked that I remove my review as soon as possible, as it is a poor reflection of Sue’s (Service rep.) service. Sue has been very professional and courteous. My car not starting again has nothing to do with her. I felt that that was some sort of guilt-trip tactic to remove my original Google review.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.