When I first contacted them I thought they were great, but that changed near the end of the process. Overall I do not think they care about customer service. I spent over $40K on a used truck that had only 1 key and fob so they promised a second set. Called 2 weeks later and they said they had to order a new one that needed to be programmed, which I was fine with. I live about 1.5 hours away so not real easy to just swing by so asked if I could have it done here and then they could pay for it. I was told by my salesperson that would be fine and to call around and check some prices. I checked and could have it done near my home for $35, I was told that would be fine. Week later no key so I called them back. I was then told by the dealership that they would only pay $20 since that was their cost to have it done or I could spend 3 hours on the road and bring it to them. Could not believe they were willing to loose a customer over $15. I even told them the money was not the big deal but principle of the matter, I was promised before I did paperwork that I would get a second set. Buyers beware.
My wife and I purchased a pre-owned car from Greg's today and being truthfully honest we could not have had a more pleasurable experience from the second we pulled on the lot to the time we left with our Malibu. We were truly treated as family and the entire experience could not have lasted more than an hour and a half including our test drive! We have been searching for a car for quite some time and went to a lot of area dealerships. Lets just say the only reason I am writing this review is because the time we spent at other dealerships was truly a waste. It's unbelievable how rude some places can be and how many "added on fee's" they can come up with. I would definitely recommend Greg's and I never write reviews. Go see for yourself.
My wife and I were looking for a Chevrolet Equinox. A salesman introduced himself asked how he could help us. He showed a an Equinox that was discounted 15%. We took it for a test drive. After returning he showed us the service department. Then we went back to the show room and talked about a deal on the vehicle. I was impressed because I expected things to be more high pressure. We were at another dealership a few days before and the first thing they did was to take all our personal information and try to sell us a vehicle we weren't even interested in. So our experience was enjoyable.
Fred Albright & his staff are the best! Everyone that walks in the door is treated like they're family. We been having Rick in service work on our vehicles for years, never knew Greg when he owned it, but Fred makes a point to say hello to everyone. We have purchased 2 trucks there this year.
I initially not happy about the Chevy pro pack that was applied to the paint to protect it because bugs still chipped the paint on my grille. After I called and spoke with them they brought the truck in, repainted the gille, and reapplied the pro pack for free.
Most helpful sweet wonderful dealership I have ever dealt with. When I go to buy y next car I will go right back there. I have bought 2 trucks from Albright and been very satisfied with both. Thank you for all you have done for Tim and I. Lori H.
I brought my car in for a recall and they got it done very quickly! Would highly recommend!! Thanks Randy Reed!!!
Just bought the new 2015 Chevy Colorado, love it. Everyone at Randy Reed has been awesome to work with!