Smith Haven Mitsubishi

I would like to thank you for your assistance and all your help. Thank you for helping us in obtaining our Outlander. We are very happy with the vehicle and I hope we can enjoy it for a long time. Looking forward to doing business with you again. Thank you!

Fast service. I went in for an oil change and they lived up to their promises. They explained what was going on with the car. The service was fast and efficient.

The service guy communicated clearly what they were doing to my vehicle. I was helped in a timely fashion. I will most definitely not go anywhere else!

They service advisor promised my within an hour and it only took 45 minutes. Very courteous and friendly employees. Kept their word on the services that will be performed. Excellent service.

Very pleased with the service I received. Bill was efficient and polite. I am very very happy with the experience. They did the job and did it well. I’ve never seen such a well runned service dept. Loved how professional they were. Did not waste my time and truly wanted to please the customer.

They accommodated service appt at late notice but a better explanation could have been given. Improving the amount of time it took wouldn’t be a bad thing either.

A little bit high. A little further from where I live. Could have more appt times to fit normal 9-5 worker but did address what I needed promptly.

Have a really good crew. A little slow but efficient non the least. My problem was taken care of and all was explained. No issues.

I went in for an oil change and was extremely pleased. Bill the service manager is truly an asset to the company. He is personable and bent over backwards. Will definitely be coming back. Thank you for a wonderful experience.

Smith Haven Mitsubishi hit the ball out of the park. Both sales and service were great. Only good things to say about you guys. Happy Camper

They had me in and out in no time.

I loved that they gave me a free oil change. The shop is nice and they are quick.

I had a family problem and called in to reschedule appt. When I called Bill told me that he could take me the same day. I went in and there was no wait. He even took my car and washed it. I wasn’t at the dealership 45 minutes. I’m very impressed because he could have easily said no and rescheduled me for a later date. I commend Bill! I appreciate him extending his hand to help. Everything was perfect!

Bill, the service manager, did an absolutely fantastic job. He has done a wonderful job every time I’ve brought the car in. The general mabager and sales manager are equally as great. It’s a pleasure working with you guys and Thank you so very much!

This place was a nightmare. We were treated to unprofessional service and a faulty carfax. The salesman (if you could call him that) who helped us was named Ryan and he was as unprofessional as they come. He provided us with a carfax that was missing much information and when we followed up on it, we had found that our car had been in a terrible accident and was overpriced. When we called him out on it after putting in a deposit he did the right thing and offered us a more expensive, identical model that we hadn't looked at, thinking it was a better deal, we jumped on it because we already left a hefty deposit. He promised to get back to us ASAP and we wound up waiting around 3 days in total. It was ridiculous. When we would call, we would get, "Ryan isn't here right now," or "Ryan is out to lunch," and we would never get a call back. When we did manage to get a hold of him he never had a straight answer as to what our interest rate was or any financial information. He said we weren't authorized to ask that information. Isn't it my information since I'm purchasing the car? It finally went on too long and after too many empty suggestions like, "You can come get the car right now if you want it," we finally said we'll be there in 10 min and they flipped out saying they needed more time to clean the car and he told us to be there in an hour. As we pulled up Ryan was pullng out of the parking lot in his own vehicle. We waited in the lobby for about 30 min until he got back. When he arrived he wanted to put the plates on and sign paperwork without ever telling me my interest rate or monthly payment. I said I wanted to see the car so he lead us out to the parking lot. WHAT A MESS. The more expensive model had a giant scratch in the windshield and it was missing the front grill! The interior was heavily stained and the dashboard literally looked like someone keyed it Freddy Kruger style. It was horrible and when I said I didn't want this car he screamed, "BUT THIS IS THE SAME CAR I SHOWED YOU 3 DAYS AGO!" Meanwhile it was the same model but not this car in particular and there was no way I was paying good money for a car that was missing pieces. When I declined to go any further Ryan and the Manager were terrible to me. Instead of trying to show me anymore cars they were rude and snotty. I was reluctantly given my deposit back and after I signed the reciept Ryan threw it at me and walked away. It was completely unprofessional. There was no, "i'm sorry, it was nice doing business with you.," no handshake. Nothing. I didn't even know everything was done until I asked the manager, "Is there anything else I need to do?" and he said, "Did you sign your recipt?" and I said, "Yes." He replied, "Nope, See Ya. Have a nice day." It was so childish and obnoxious. I hope no one ever buys another car from these greasy clowns.

This place is not as great as people think. They literally told me they would find a way to finance me and told me not to worry about anything. Five days later they let me know there was nothing they could do. This was after several days of hassle and aggravation. When I offered to pay for the car in cash, it suddenly shot up in price as if the compounding interest was added to the price of the vehicle. They charged me a 950 dollar prep fee for a 2011 car. What kind of prep does a brand new car need? I could it washed and waxed myself for 100 dollars. They told me the retail price of the car is 22900 dollars and that they were giving me a good deal. Well I pulled up the car on line I saw it was 20,900 dollars. When I told them this they literally replied with "So?" They handled everything in a very unprofessional manner and I'm extremely disappointed with the service. Also, the manager asked my mother out to coffee, no lie.

The experience we had from when we went in to the showroom to when we pulled away in our car. It was all excellent. The salesman went over everything in detail with us. There were no surprises and everybody was courteous. I LOVE my car!!! I would definitely recommend you guys in the future for anyone wanting to buy a new car. Thanks again for such a pleasant experience.

I just wanted to let all the guys a Smith Haven Mitsubishi know that we give you a score of 10 on everything. It was really good easy experience for us. You treated us extremely well, courteously, and friendly. We would definitely recommend you!

We just wanted to Thank You for your service at Mitsubishi. We look forward to doing business with you again. Thx