2159 Columbia Blvd, Saint Helens, OR 97051
Specialties: Self-Employed Returns, 100% Accuracy Guarantee, Mergers & Acquisitions, Business Management Consulting, Incorporation Advice, Injury Claims, Max Refund Guarantee, Word Processing, Per, Mor, Over 60 years of tax preparation experience, Independent Contractors, Educational Savings Plans, Personal Injuries, Highly trained Tax Professionals who are required to pass specialty tax training each year, Divorce Issues, Asset Protection, College Funding, Data Processing, Asset Management, Estate & Probate Issues
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05/23/2011Provided by Citysearch -
We have been customers of H&R Block for years. They made a $1000 mistake, which was found by the IRS recently. When I brought it to their attention, they admitted it was their mistake, explaining that it was 'human error', and they were ""real sorry."" The manager offered to pay the $43 interest that has since accrued, and offered to toss us a $50 coupon to use ""when we come back"", (the preparation costs $250 !!) but refused to correct their $1000 mistake AND refused to refund the cost of preparing the taxes. I was actually told that they wouldnt refund the cost of the fee to prepare to taxes because ""they (the taxes) were mostly right"" !!??
It is not the mistake that is the issue, mistakes happen. But the true backbone of a business and essence of customer service and value, is how they take care of you, especially when they make an error. The way they have responded to their admitted mistake shows they do not stand behind their product, nor their emplyees. They clearly are not motivated to make things right or keep our business.
Go somewhere else.