I dropped off my husband's boots on 9/1/17. I called this morning to check on the boots & the lady said "I don't know if we even have those boots." I asked her "what do you mean you don't know if you have those boots?" She then rudely asked for receipt number and said "I will have to call you back"...and hung up. I waited until 3:30 & called back down there since she never called. She argued with me telling me she did call me back and boots weren't ready. I asked the nice man (after I told the lady he was helping not to do business there) for my husband's boots. He told me nicely that he was still working on them & needed at least another 10 minutes. I didn't have 10 min as I just ran down there on my 15 min break to get them back to take elsewhere. I asked the rude lady for him name because I was going to put this on the internet and she refused to give me her name & started shaking her finger at me...SHE IS AWFUL!!! I have no idea what kind of work they do but know that old lady down there knows nothing about customer service!!!!