M Radley Karen MD

It's been my experience that this office has UNRESOLVABLE ISSUES with COMMUNICATION and MEDICAL BILLING.



Back in July of 2015, I REACHED OUT to Dr. Karen Radley's office to make certain my insurance company was paying them properly. I asked them to contact me when they had the results of their research. After not hearing from Dr Karen Radley's office for months, I reached out on September 18, 2015, after they had closed unfortunately. I never heard anything from them.



The only communication I did receive was a collections notice for $20.00. I WAS STUNNED. I reached out again to speak with someone on October 23, 2015, and I did get a phone call back...TWELVE DAYS LATER! (Once again I was left shaking my head at the poor communication skills of Dr. Karen Radley's office.)



During the phone call with medical billing, I attempted to ascertain what happened so the issue could be resolved. (Matthew 18:15 right?) I was repeatedly told by Dr Karen Radley's office that they had contacted me via phone and mail. When I asked for the caller ID of the phone number used to contact me there was a brief, awkward silence. (I wanted to check my cell phone records.) After that, I knew that asking for a postage log would be useless, and that there was NO RESOLUTION to be had. I have since TURNED THIS MATTER OVER TO MY LEGAL TEAM to see what options I have to resolve this silly issue.



After all this avoidable nonsense, I sadly cannot - and DO NOT - RECOMMEND Dr Karen Radley's practice, and always make it a point to explain why.