Worst shuttle ride of my life. The service was fine but the vehicle shook like it was going to fall apart the entire way. I could literally feel my eyeballs shaking in my skull. It was like a bad airplane landing but for two hours. I have ridden on chicken busses in Nicaragua that have been in better shape. For the service you advertise for you should maintain your vehicles.
We use (unfortunately) this shuttle service all the time as my wife is an airline employee out of Las Vegas. After repeat business it is more than fair to say, SG Express reservations/administration has some of the WORST customer service you're ever likely to read a review on. My advice: Use St. George Shuttle if you have a choice!!!The drivers are great but the office manager, Lori, should be fired stat!!! This is a problem because odds are she'll be the one that takes your reservation over the phone. Or worse yet, she'll be the one to handle customer "service" if you ever have a problem (service in quotes because the only service Lori is capable of is the worst, most rude service imaginable)...We've had issues with rudeness before and dealt with it because the fares are reasonably priced. But no more! This week when my wife made and PREPAID for a reservation she was told by the self-described office manager, Laurie, over the phone as the shuttle pulled away, "you don't have a reservation." She then told my wife to "shut the h_ll up" and hung up on her.Upon arriving in St. George my wife and I went straight to their offices to show the charge on her Visa for the prepaid reservation that supposedly was nonexistent. Upon opening the door to the office, my wife said who she was, only to get the door slammed shut on her face immediately. The office manager shouted through the door, "l'm calling the police..." (YES, THIS REALLY HAPPENED!)My wife said "great" and waited for the police to arrive - which they did within a few minutes.My wife explained the situation to one of the officers and showed the charge on her Visa card for the prepaid reservation. The officer went to the door of the SG Express office and showed the office manager the charge. After a minute he returned with a paper showing a refund! All this after we were told no reservation existed!!!I'd love to hear the businesses' side of this! Who does business like this? Charges you in advance, rudely disputes your prepaid business and then calls the police on you 30 seconds (literally 30 seconds) after you show up in person to ask for a refund?"St. George Express shuttle, service so bad the cops will ask for your refund for you!" That should be this company's slogan.