St Charles Yellow Cab
505 Jefferson St, Saint Charles, MO 63301
Phone: (636) 946-8999
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This company could not have made my night worse. I called to schedule a pick up from a specific location and was told it would be about 45 minutes because it was a busy night. I called back 1 minute later to confirm location, and to make sure they had my phone number. All was okay. I waited in this location for 45 minutes and, when no one came, I called back to see if the timeline had changed. To my absolute frustration they told me there was no record of my pick up. They were not coming. To make it worse, the dispatcher told me they also were not going to come and that I should go "hail one." Not once did I see a cab anywhere. You wonder why ride-sharing companies are doing so well-this is why. This would have never happened with companies lIke Uber or Lyft.
DO NOT USE THIS CAB COMPANY!!!!! If I could give NO stars, I would. Most annoying cab experience I've ever had. Called from airport at 12:17 AM ... was told cab would arrive in 15-20 minutes. Waited outside in the cold for 30 minutes. Called again. Said they had another stop, it would be another 10 minutes. Cab finally arrived at 1:05 AM ... driver didn't know how to get into the taxi pickup area so had to circle around (another 5 minutes). It took OVER AN HOUR to get home which is a 15 minute drive at that time of day. Couldn't fit our luggage in the trunk, so had to put our carry on and one suitcase in the cab with us. UNCOMFORTABLE, ANNOYING, UNPROFESSIONAL.
My daughter went out with friends while I watched my grandson. When the rest of the party didn't want to go home as planned, my daughter was stuck, so I called Yellow Cab. I asked for a nice driver to pick up my daughter and bring her home safe and sound. Yellow Cab did just that. My daughter said that the driver was nice and courteous. Thank you Yellow Cab