Love 'N' Care Pet Farms
104 Forest Hill Dr, Saint Charles, MO 63303
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After having a mishap with one of the puppies I got from here, I went back to talk to the head lady about it. She said I can look to see if I'd like another puppy to buy, as I was looking her daughter came up to me yelling "If I were my Mother I would never give you another one of our puppies! I wouldn't allow you in this store!" These words made me so upset I left crying. I am never going back to that place again.
Boarded my dog for 4 nights with this facility. Before hand I asked if I could bring her blanket, bones and a few toys for her so she could feel more at home. Also i dropped off ample food for her.They said of course and when I dropped off my dog they seemed very nice and professional and felt comfortable leaving my dog there for 4 nights for an unfortunate trip that my family had to make. I did find it strange when the woman was showing me the kennel she went to let out one of the dogs and it hid in fear...she went to grab it and she said "what are you doing its me I'm not ----[can't remember the name]"--- but I thought maybe it was just a timid dog...now I know it's the owner the dog was afraid of.....when I picked up my dog she wouldn't come out of the kennel so the woman working there asked if I could come get her...this was after I had paid them of course and knowing something was up I went to get her and realized that the food I had left her was completely full minus what they had poured into her bowl 4 nights ago. Now keep in mind I left them my cell number as well as my fiancée ' s number and was told I would be called with any issues. They knew I would be back after 3 nights but wouldn't be in until after their closing hours so they had to keep her for 4. With a supposed person on staff 24/7 tending to the dogs I did not receive 1 phone call informing me that my dog wasn't eating so she didn't have to go another night hungry. After seeing her I wanted to get her home feeling that she had been completely mistreated, then I noticed that the blanket, bones, and toys that I had left for her had never been taken out of the bag...the same bag the food was in so they intentionally did not give my dog the items we left to help her through her stay. My fiancé was upset and called the facility and ended up speaking with the owner...after he had mocked her, hung up on her, and then when she called back told her it doesn't matter because we weren't there and our dog didn't really need her toys I went up to demand a refund. He was a coward, didn't look me in the eyes and said that he was sorry our dog didn't eat. I told him it was an issue that our dog's items weren't given to her intentionally and he replied by saying that well she didn't need them. I asked what he meant by the toys were useless since we weren't there to play with her and he said that he has a bunch of dogs in their kennels with a bunch of toys people left that just sit there....I said "oh, so the other dogs here have their toys in their kennels" and he replied "well yea".... I said that's all I need to know and left....there was no water in my dogs kennel, obvious neglect, and my dog is afraid to be around others when she has always been a sweet dog. DO NOT BRING YOUR DOG HERE....the strange mustache fellow that you get a strange vibe from is the owner. The way he talked to my fiancée shows that now only is this dog abuser uneducated and has no business caring for another life, but for him to treat a person like that....just think what this sick guy is doing to the dogs when no one is looking... in the process of a complaint with the BBB and the humane society....hopefully there is still a chance to save a few dogs and get this place shut down before more helpless animals are abused.
05/06/2012Provided by Citysearch -
First of all this place is amazing I come here like every weekend, the staff is full of knowledge and educates me on the different dog breeds. I have gotten all my dogs from Love-N-Care and im proud of it. I have visited my dogs since they were born, not all places let you do that but this place dose and that's why I love them. Now the maternity ward may smell bad to those who don't have dogs but, as a dog owner you understand because lets be honest dogs stink. (I would recommended this place to anyone!)
11/11/2011Provided by Citysearch -
We bought our ""cockwoodle"" two years ago. There was 8 boys and girls (4 boys, 4 girl} in this litter. We were concerned how big this 4 mo old was going to get because of his big feet. They took us back to see his parents without any hesitation. Mom was running around outside in the yard with some other dog and Dad was back in the kennels. Not a small one either. This has been the best dog we have ever had. I've had pedigree dogs and rescue dogs everyone is different. Gus is the dream dog, great attitude, sweet, and not a bad bone in his body. I went back with my daughter and granddaughter to look at the prebred Wheatons a few months ago and they took us back to the kennels to see them right away. I love how they socialize their pups. I would differently recommend them to anyone that is looking to buy a dog. Great people to work with and very socialized sweet loving dogs. Keep up the good work and thank you for Gus he is such a sweetheart.
10/14/2011Provided by Citysearch -
This place is horrible. My daughter and I fell in love with a Wheaton Terrier puppy. When we were there, I spoke with the young gal and her uncle. I told her I needed to see where the parents were kept before I bought the puppy. She said she would bring them out, I said no I really want to see their home. There was over 16 nursing females in small confined cages. The other dogs were in dark sheds in VERY small cages. She told me they took turns going outside yet I was there for 2 hours on a 70 degree day and ONLY 1 old dog who looked like she had recently had pups was outside and they kept yelling at her to be quiet. They must have had 60+ dogs in dark sheds and some cages were stacked. We are better people than allow dogs to be treated this way just so we can have a cute puppy. I did not buy from them and I ask do not put money into these peoples hands as they treat these dogs as a product and with no love. This is a puppy mill!!!
04/01/2011Provided by Citysearch -
First off,I would have given this business a 0 if there was such a thing.(Consider yourselves lucky) This is,as many have stated I believe a puppy mill.We purchased our dog here about 2 years ago.FILTHY.DISGUSTING.DOGS NOT CARED FOR.I feel so sorry for those dogs.You go in the front door, it smells.You go to view the other dogs in the back which looks like an old shed,it smells.What ever dog you wish for "",HEY!We got it!""
I felt sorry for the puppy we were looking at,so we bought her.Lots of problems but she's our little princess.Just wish we wouldn't of paid the place for the horrible way they treat the animals.Do us and mostly the animals a favor.......PLEASE,EITHER TREAT THEM BETTER OR JUST CLOSE YOUR PLACE DOWN.