Ace Cab Inc
403 Droste Rd, Saint Charles, MO 63301
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Made reservation day before trip for next day pick up at 3:50AM. At 4:05AM still no cab. Called "24 hour" number. No one answered. Never showed before 4:25AM when a relative picked us up. I SHOULD HAVE READ REVIEWS BEFORE TRUSTING THIS COMPANY! Do not use this cab company if you absolutely need to be somewhere at a certain time. UNRELIABLE!!! VERY DISAPPOINTED!!!
I called ace cab at 2:00 and asked for a cab to pick me up and take me to work at 2:30. Granted, I take them everyday to go to work. It was 2:40 and still no cab so I called again and told them I needed to be at work before 3 which is why i called ahead in the first place. The only response I got was "your cab is on the way he should be pulling up any second." Needless to say another 10 minutes went by and he finally showed up. Slow service, not reliable, over charging, cab drivers drive EXTREMELY slow resulting in the meter to rise.
Unreliable. I called them at 2:20am and they told me it would be about 25-30min till a cab gets here, so i agreed to wait. Well 50 min later, still no cab. So i call again and the dispatcher apologizes to me and tells me my cab is on the way right now....well it is now 4:17am and still no cab...do not use, glad uber finally came to st. Louis area.
Most of their cab drivers are drunks or druggies. Very unprofessional. Some sit in bars drinking while waiting for calls. One is in hiding because he hit and ran a car and knocked it's door off. One caused a multi car accident a few months ago and someone died. Cabs are in horrible shape, dirty, smelly. Don't waste your money. They lie about their fares and end up charging you a lot more than stated. No thanks!
BAD BAD BAD!! This company I used for over a year and now they say they won't give me a ride because I insulted one of their drivers!!!?? I absolutely did not!! I think they just don't want to drive me the couple of blocks to my house anymore. I only call them after dark so as not to get mugged on my way home! Oh and by the way if there are any police officers reading this be aware that their drivers are offering their customers beer!! To bad there is no way to leave them negative stars!!
I am very sorry to hear what happened to you.Driver who refuse service is not any longer with this company.Would you please give us another chance.We will send a voucher to you for $25.00.Tell us where. Sometimes we'll get a bad driver,like at any other cab company and sometimes it takes more then a day to fix it.Thank you.
I've had to use many cabs in many towns anymore times than not find it to be an unpleasant experience - today was the first time ever I literally enjoyed a cab ride - the driver was kind, the car super clean and everything was on time without it feeling like all traffic laws were being violated! I've never felt compelled to write a review before this but since I finally had something nice to say I thought I should share!
I called Ace Cab after being essentially stranded by the "other cab co." and they were so prompt and polite that I've used them every since. They have always been on time and pleasant to ride with. I was so happy with the promptness and dependability each time I've used them for airport runs that I even got my parents to start using them as well. I highly recommend using Ace!
Never use this business, I saw other reviews about the driving of the cabs. April, 23, 2011, 11am, raining, cab #3, green and white mini-van that said "St. Charles Taxi Cab, cuts me off going west bound on Hwy94 where I had to put on my brakes. The lady riding in the front seat, probably family, proceeded to stick her tounge out at me. Real nice. I called the number on the cab to complain about the eratic driving, it turns out to be the guy driving. I asked him if he realized he almost hit me, he told me to "Go F%#k yourself". This is obviously a road raging guy who doesn't need to be driving a cab with his business name on it for a living. Watch out for this company while on the roads.
I am from a larger city and came to St.Charles for business, The cab was waiting for me at the airport, my luggage was way late so the driver took me to the hotel and when the airport called to advised me that my luggage was ready for pick up the driver from ace brought me my luggage to the hotel.What a first class company.