Creature Comforts in Saint Charles, MO

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After having a mishap with one of the puppies I got from here, I went back to talk to the head lady about it. She said I can look to see if I'd like another puppy to buy, as I was looking her daughter came up to me yelling "If I were my Mother I would never give you another one of our puppies! I wouldn't allow you in this store!" These words made me so upset I left crying. I am never going back to that place again.

Boarded my dog for 4 nights with this facility. Before hand I asked if I could bring her blanket, bones and a few toys for her so she could feel more at home. Also i dropped off ample food for her.They said of course and when I dropped off my dog they seemed very nice and professional and felt comfortable leaving my dog there for 4 nights for an unfortunate trip that my family had to make. I did find it strange when the woman was showing me the kennel she went to let out one of the dogs and it hid in fear...she went to grab it and she said "what are you doing its me I'm not ----[can't remember the name]"--- but I thought maybe it was just a timid dog...now I know it's the owner the dog was afraid of.....when I picked up my dog she wouldn't come out of the kennel so the woman working there asked if I could come get her...this was after I had paid them of course and knowing something was up I went to get her and realized that the food I had left her was completely full minus what they had poured into her bowl 4 nights ago. Now keep in mind I left them my cell number as well as my fiancée ' s number and was told I would be called with any issues. They knew I would be back after 3 nights but wouldn't be in until after their closing hours so they had to keep her for 4. With a supposed person on staff 24/7 tending to the dogs I did not receive 1 phone call informing me that my dog wasn't eating so she didn't have to go another night hungry. After seeing her I wanted to get her home feeling that she had been completely mistreated, then I noticed that the blanket, bones, and toys that I had left for her had never been taken out of the bag...the same bag the food was in so they intentionally did not give my dog the items we left to help her through her stay. My fiancé was upset and called the facility and ended up speaking with the owner...after he had mocked her, hung up on her, and then when she called back told her it doesn't matter because we weren't there and our dog didn't really need her toys I went up to demand a refund. He was a coward, didn't look me in the eyes and said that he was sorry our dog didn't eat. I told him it was an issue that our dog's items weren't given to her intentionally and he replied by saying that well she didn't need them. I asked what he meant by the toys were useless since we weren't there to play with her and he said that he has a bunch of dogs in their kennels with a bunch of toys people left that just sit there....I said "oh, so the other dogs here have their toys in their kennels" and he replied "well yea".... I said that's all I need to know and left....there was no water in my dogs kennel, obvious neglect, and my dog is afraid to be around others when she has always been a sweet dog. DO NOT BRING YOUR DOG HERE....the strange mustache fellow that you get a strange vibe from is the owner. The way he talked to my fiancée shows that now only is this dog abuser uneducated and has no business caring for another life, but for him to treat a person like that....just think what this sick guy is doing to the dogs when no one is looking... in the process of a complaint with the BBB and the humane society....hopefully there is still a chance to save a few dogs and get this place shut down before more helpless animals are abused.