I would never recommend anyone get their dress from here! The seamstress does not want to be bothered by any alterations you think you need! I went there for my second fitting (I drive over and hour to get there) had an appt was maybe there 5 mins because she would bother to come out and see what my concerns were. I wanted my boning shortened since I have a short torso. She had one of the guys from the front desk pin it and send me on my way. I went back for final fitting and still had to have the boning shortened because she didn't touch it! The beading was only half put back on the sides of my dress (she took it all off to alter it) and she just said o I will add more. I then also asked her alter my slip since when I put it on it fell down which she was aggravated with me about. They were suppose to alter it and steam my dress. When my mom went to pick up my dress she went to check the bag to make sure my veil and slip were in there and to make sure the beading and steaming looked alright! The lady yelled at her and told her to leave it alone it was all in there and fine and would not let her in the bag! My mom brought it straight to my house and hung it up high in the middle of the spare room. The dress hung for over 15 hours and where the dress hit my hip was all flipped up! And they barely did any alterations to my slip! Just folded in the top stiched it and called it a day. I had to get my dress resteamed and the. Had my slip realtered which they had to end up taking in a total of 4 more inches!! And the little beading she put back on was off in an hour!
77 Chesterfield Mall # 264Chesterfield, MO 63017
From Business: The year was 1983. Cabbage Patch Dolls and Rubik's Cube were all the rage. Every car had a "Baby On Board" stuck to its window; the hair style of choice "Big". We…
The Wedding Gallery has two locations. I would give 5 stars to the location on 2nd St in St. Charles. I am not interested in paying over $1000 for a wedding dress, so I went to their outlet location and was VERY happy with the sales person. Even though there were not a lot of dresses to choose from, she was able to suggest one that completely flatters my figure, and makes me look stunning and feel beautiful.So, why would I give this business 1 star? It is the Clark St. location, where they do the fittings and control the rest of the experience that is the problem.I ordered a bolero the day I purchased my dress. I was told it was something they normally had plenty of in stock in several sizes but they had run out. They were just putting an order in and made sure my size would be included. Since this was normally a stock item, it would be in the store by the time of my fitting.I went for my fitting and the bolero wasn't in. I was assured it would arrive while they were working on the hem (the only alteration the gown needed) and they would hold it with my dress so I could try it on at my second fitting.I just got back from my second fitting and the bolero still isn't in. I was given every excuse possible. First I was told I scheduled my appointment early. I explained that I had been told to get in right away for a fitting since there wasn't a lot of time. I bought the dress on July 5, which is when I ordered the bolero. My wedding is on Oct. 3. I got in for my first fitting on July 7 and gave the seamstress as much time as she wanted before scheduling the next fitting.So then I was told they were doing a special rush for me. It was pointed out in the contract that orders of GOWNS take 4-5 months. They have my wedding date in their paperwork. Obviously, they knew I didn't have 4-5 months. I was never told it would be a rush order. And, besides, this isn't a gown. It is a simple jacket.Then I was told it was a special order. Again, pointing to the contract...which said, "on order". NOT a special order. It's a regularly stocked jacket.If you don't want to worry about your dress being ready in time, and don't want to deal with being given excuse after excuse, don't go to the Wedding Gallery. If you want help picking out a great dress (from last season) at a great price, go to the 2nd St shop and find your own seamstress to do the alterations.
Horrible customer service. I came in looking for a slip for my dress on a Friday. They told me a mermaid slip would be better for my dress. When I had my dress fitted it did not due what it was supposed to do for my ball gown dress. I called them the next day to see if I could just trade it for another style, they said no. What I thought was my credit card receipt when I sign was "no exchanges or returns". DON'T WASTE YOUR TIME HERE!