Thank you Bryan I bought my first car ever on Feb 16 2018 it was an amazing experience no hassle
We had an excellent experience at 5 Star Auto Plaza and will be referring others to you in the future.
Daniel was a fantastic salesman, very kind, helpful and knowledgeable. Everyone at 5 Star from Daniel my salesman to the owner have made me feel very comfortable though out the entire process.
Do yourself a favor and just do not even walk in the door to this place. They will take your money for a vehicle that has so many issues with it that you probably won't be able to drive it anyway. However, they will still expect you to pay your bill. My husband got a car from them in July 2017. The VERY NEXT DAY the check engine light comes on. He was told he would have to bring it in for them to look at. Fine. But we don't get a replacement car in the mean time and we just paid them $950! My husband worked the same schedule they were open so he couldn't get it in or be without a car for that matter. 2 weeks later the car breaks down at his job. I called and spoke to the general manager and he told me to have my husband look at it because it is probably just a hose that busted and if he was mechanically inclined at all he could fix it for $10. They ended up fixing it because we hadn't had the car that long but was without a car for a week after purchasing it and no replacement car. We were expected to pay while we didn't have the car also. They wouldn't prorate the payment or anything. So we did. When we got the car back they didn't fix the check engine light and told us we would have to bring the car back yet again!! Who in their right mind would pay almost $800 a month for a car that is in the shop more than it is being drove?! Then after all of the rain we have had lately, the whole inside of the car leaks. When I say leaks I don't mean like a few drops, I mean like the whole car is soaked when it rains!!! From the front seat to the trunk everything ends up soaked. Such a scandalous business. I reported this company to the BBB and their response was that they weren't giving me my money back because their contract states no refunds. No mention of the leaking and there was surely more wrong with this vehicle than a bad radiator and motor mount bolt that they replaced. BEWARE!!***added pictures of what all was wrong with the car when I paid to have it scanned***
Visited the center. Drove several cars with no advice from he sales rep. Picked a car, processed all the paperwork. Drove off only to realize the AC was not working within 30 mins of leaving the center. I returned and asked if I could just switch to a car that worked completely. I was told NO and they would fix it. Now I'm waiting longer for them to fix it. No help what so ever. It's a scam for those unfortunate in financing. It's a trap for them to always be in debt.
It has truly been a headache dealing with this company.First off I wrote a review months ago.And they said that they would have someone reach out to us.Well guess what that never happened.So we had taken our car to a Kia dealer to have it appraised.So this 2014 Kia Optima that they had us paying $15,000 dollars for was only worth $11,000.And then they told us that this car had only been in one accident lies.The car had been in two accidents one fender bender that they told us about.And then another one more major.And we are looking into taking them to court for that.And they can't lie we have the paper work to prove it from there company and also from the Kia dealer.And they constantly feed you lies from Patrick to Steve.We took them the paperwork to send off to get our refund back for the GAP insurance.Come to find out when I called EFT insurance two weeks later to find out if they sent our paper work in they hadn't.And Steve assured us that they would put it in on June 26,2017.We had to send them the paperwork ourselves.And now the insurance company notified us that the refund had been issued to them.So my husband and myself reached out to Steve he told us he needed the lien release paper.So I emailed that and also text it to him.He told my husband that they were going to get it processed.And it should be ready to pick up August 14th or 15th.So I called them Steve said that he had to call and see if they had processed it.Another one of his unprofessional lies.So my husband waited and called back in a hour.And he got hung up on like three times,before Steve got on the phone telling my husband I didn't tell you today.I said the middle of next week and here you are calling me Monday another lie.And whom do you think you are speaking to like that.They are very rude at this location.We just want our money so that we can be done with these people.And if you are going to respond we will be reaching out to us please make sure you do it this time.
Great people. Although it was a used truck with no warrenty, they repaired the A/C and gave me a loaner car. I'm very happy with the company.
Son brought a vehicle from them cash! A month later it broke down, with blown head gasket. Shisty dealers! Run, run, run the other way!!!!
What a wonderful purchase experience. Everyone was so nice and helpful. The salesman was awesome and kind.
Really experience, he got me a low payment monthly and did a great job. Thanks! You all are the best!