If I could give this company zero stars I would! We rented items for a trade show in November and received half of two glass display cases (from Ikea!), dropped on the show floor and left un-assembled. We attempted to call and text Dan several times starting at 2pm and didn't get a response until almost 7pm - when we were asked to arrange for our own staff to go back to the venue and wait an hour for their driver to show up with the missing pieces. The show was scheduled to open at 8am the next morning! Long story short - we had to scramble and rent tables from another vendor because Castle completely failed to provide the rented equipment and service promised. However, the worst part of all is their behavior after this incident. We received no apology and were met with demands for full payment and legal threats after disputing this charge with our credit card company. The staff at Castle is rude, unapologetic and unprofessional. I strongly recommend finding another company if you expect good quality, service, and delivery of items as promised!
608 Randall RdSouth Elgin, IL 60177
From Business: Tuesday Morning South Elgin IL offers upscale, name brand closeouts for the home at unparalleled savings. Discover our ever changing selection of home furnishings…
Serving the Saint Charles Area.
From Business: Magicians and Magic shows have long been a favorite entertainment option for kids' birthday parties, corporate events and special occasions. Local Magicians of Ph…
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
RUN, RUN, RUN...AWAY from doing business with Dan Stanek at CastleParty Rental. this company is SHADY! they make promises but do not follow through with the delivery on the day of your party. Don't believe that Dan is always busy working on HUGE events. Mom Sandy is answering the phone and making up lies and excuses. They don't have the capablility of following through on contracts and delivery. DON'T SIGN THE CONTRACT. Once you give a deposit, that contract binds you to paying in full even when they don't deliver the day of the party.