Leased 2 new and bought 1 used.BEWARE if you think about a used car from this dealer. Be sure to get it checked by a professional before you negotiate.
I went in a purchased a 2016 Civic today. My Sales Representative was Payton Winslow, and he provided me with the best care you could want. I actually went in about a week prior and spoke with Payton a bit on the phone. He was incredibly polite, thorough in answering all of my questions, and I did not feel any pressure from him throughout the process. I felt he acted in my best interest as a customer when helping me choose a vehicle. The Dealership also was incredibly nice, they had a wide selection, and took great care of me. Thank you McGrath, and thank you Payton.
4 1/2 stars. I am very pleased with my purchase of a Triumph Rocket III Tourer from Windy City Triumph. The salesman, Michele Barsanti, and the general manager, JB Bussert were great. There was no pressure at all and it was actually a pleasure to deal with them.
I purchased a used Honda 2013 CRV on 10/12/2015 for roughly $25,000. The first day driving it home, I noticed every time I let off the accelerator, the car would jerk. I reported this to the dealership and they told me this was due to the new CVT transmission and that I would get used to it. I had to bring the vehicle in for repair a couple days later for the seat warmer not working properly and again complained about the vehicle jerking and got the same response. A few days later when I brought my vehicle in to get a protective product applied to my vehicle, I again complained about the car jerking and was told the same thing.On 11/17/2015, when I started my vehicle, the car died within 3 seconds of being started. I started the vehicle again and it once again died in 3 seconds. Next I started the vehicle and pressed the gas all the way to the floor and keep it depressed and it kept going back and forth between 2,000-3,000 rpms, never going above 3,000. When I contacted the dealership, they scheduled me to bring the vehicle into the service department at 7am the next morning. When I went to my car to drive it up to the dealership, it wouldn't start at all. It took over half an hour just to get the vehicle started before I was able to slowly drive it up there because the engine wouldn't go above 3,000 rpm. The dealer inspected the vehicle and informed me it would cost $1500 to replace or $750 to repair the cable.I contacted Honda Corporate and the dealership and district representative refused to budge on what they would offer for the repair. I was told during the purchase that my bumper to bumper warranty covered the engine specifically, but now it isn't.The sales, finance and service staff and management claim they stand behind their vehicles, but clearly do not!
I just purchased my New Altima from this deal a few weeks ago. I did my research and was a bit nervous about this dealer based on past reviews. I am So Happy that I went anyway. They were straight forward and very nice. Colin the salesman was great.There's a whole new management staff and everyone was so nice.The paperwork was quicker than I thought it was going to be. The new finance girl Kaye was so sweet. I would recommend this dealer to all my friends and family.
A+++ Service, Quality Service and on time!!!
Didn't fix problem. Damaged body of car, denied it but offered to pay half. Find another dealer for service
Best part of this dealership was leaving it. Unfair low advertising, admitted by employees, promise you a bunch of rebates you will never qualify for to get you in then door. Everyone in there stinks of stale Budweiser. Bot from Naperville, 10X better experience. Deal with Chris in Naperville.