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McGrath Honda of St. Charles

Map & Directions
(3 Reviews)

1411 E Main St, Saint Charles, IL 60174

(630) 443-6400

CLOSED NOW
Tomorrow: 7:00 am - 9:00 pm
29
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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General Info
McGrath Honda of St. Charles is one of the leading automobile dealerships in the United States. The dealership provides cars, trucks, vans and sport utility vehicles. It offers a range of Honda models, such as the Accord, Pilot, Ridgeline, Odyssey, Civic and Element. McGrath Honda of St. Charles provides financing options through certified lenders. The dealership also maintains an inventory of pre-owned vehicles from several makes, including Acura, Chevrolet, Mazda and Pontiac. It operates a service department that offers wheel alignment, timing belt replacement and tire rotation solutions. McGrath Honda of St. Charles provides online credit application forms. The dealership additionally offers a line of parts and accessories. It is a part of McGrath Automotive Group.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
Services/Products
  • Religious Goods
Brands
Honda
Payment method
all major credit cards, discover, master card, visa
Other Emails

Categories
New Car Dealers, Auto Repair & Service, Automobile Accessories, Automobile Parts & Supplies, Used Car Dealers
Other Information

Parking: Lot

Wi-Fi: Free

Reviews

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Shane P.

12/18/2016

Overall
Expertise
Professionalism
Selection

I went in a purchased a 2016 Civic today. My Sales Representative was Payton Winslow, and he provided me with the best care you could want. I actually went in about a week prior and spoke with Payton a bit on the phone. He was incredibly polite, thorough in answering all of my questions, and I did not feel any pressure from him throughout the process. I felt he acted in my best interest as a customer when helping me choose a vehicle. The Dealership also was incredibly nice, they had a wide selection, and took great care of me. Thank you McGrath, and thank you Payton.

Steve W.

11/24/2015

Overall

I purchased a used Honda 2013 CRV on 10/12/2015 for roughly $25,000. The first day driving it home, I noticed every time I let off the accelerator, the car would jerk. I reported this to the dealership and they told me this was due to the new CVT transmission and that I would get used to it. I had to bring the vehicle in for repair a couple days later for the seat warmer not working properly and again complained about the vehicle jerking and got the same response. A few days later when I brought my vehicle in to get a protective product applied to my vehicle, I again complained about the car jerking and was told the same thing.



On 11/17/2015, when I started my vehicle, the car died within 3 seconds of being started. I started the vehicle again and it once again died in 3 seconds. Next I started the vehicle and pressed the gas all the way to the floor and keep it depressed and it kept going back and forth between 2,000-3,000 rpms, never going above 3,000. When I contacted the dealership, they scheduled me to bring the vehicle into the service department at 7am the next morning. When I went to my car to drive it up to the dealership, it wouldn't start at all. It took over half an hour just to get the vehicle started before I was able to slowly drive it up there because the engine wouldn't go above 3,000 rpm. The dealer inspected the vehicle and informed me it would cost $1500 to replace or $750 to repair the cable.



I contacted Honda Corporate and the dealership and district representative refused to budge on what they would offer for the repair. I was told during the purchase that my bumper to bumper warranty covered the engine specifically, but now it isn't.



The sales, finance and service staff and management claim they stand behind their vehicles, but clearly do not!