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Categories
Lubricating Service, Auto Oil & Lube

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Reviews

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klmadden

01/10/2012

Provided by Citysearch - 
Overall
Bad place to bring your car

I have spent a lot of money at Kwik Lube and I may as well have flushed it down the toilet.

First, the staff there may be polite, but every time you go they have new technicians so apparently no one wants to work there very long.

Second, you will have to have major repairs redone by another shop in a couple of years. So if you like to pay twice for potentially engine damaging repairs, by all means bring you car there. If you like to have your car fixed properly in the first place, keep driving. There are plenty of other auto repair shops in St. Charles.

Nan623

02/18/2011

Provided by Citysearch - 
Overall
Women Beware - They will take advantage of you!

After using this Kwik Lube for approximately the last 10 years I thought I could trust their employees to not take advantage of me; unfortunately I was mistaken. I recently took my 2 year old car in for a routine oil change and was scared and bullied into an unneeded service for an additional $100. I was told by the employee that my car was 1,000 miles past due for this service (a transmission fluid flush). I should have trusted my gut and said no, but as I had several long road trips planed I went ahead a agreed. After leaving the shop I called the dealership to consult with the service director and discovered the Kwik Lube employee lied to me, the service is not needed until 60,000 miles or later. When I went back to the shop to confront them and ask them why they lied about the necessity of the service, two of the employees continued to act as bullies as tried to tell me the dealership was lying. I feel that because I am a single woman I was seen as a easy target for an unneeded ""up-sell"", I will never return and caution any women from going there unless you are ready to be bullied into unneeded service!

Brett Kramer

12/20/2010

Provided by Citysearch - 
Overall
CON ARTISTS!!!!!!

These guys are total con artists, and Mike the manager is the ring leader! They scared my wife by telling her her brake pads were dangerously thin and the roters were warped. I checked the pads and roters myself, and there is well over 50% left on the pads and the roters are fine. I went back to ask Mike the manager why he misinformed my wife that she was in danger while driving our van. He met me in the parkinglot and proceeded to get angry and somewhat violent with me. At the end of our heated conversation he said ""Look dude we all got to make a living"", like that would somehow justify him ripping off my family. Do yourself a favor, DONT ALLOW YOURSELF TO GET RIPPED OFF BY THESE PEOPLE!!!

ms martin

05/25/2010

Provided by Citysearch - 
Overall
Very polite !

I've had nothing but pleasant experiences with the staff at kwik lube over the last three years. I've brought two of my personal vehicles along with my daughters car there for regular maintenence and have had no negative experiences at all. I also find it very conveinient that they are actually open sundays too. all in all I dont think a few nay sayers should tarnish the excellent service and staff there at kwik lube. being a middle age single mom, I appreciate their honesty and fair price.

bigd867

01/25/2010

Provided by Citysearch - 
Overall
Worst example of customer service ever experienced

Same experience as others who have reviewed. They stripped oil filter when installing, then oil drained out of my block and ruined my engine. They tried to accuse me of sabotaging my own car to blame them! How asinine can you get?! I left filter w/ them for proof then they later denied i ever gave it to them. How can they stay in business??

TriCitiesGuy

12/10/2009

Provided by Citysearch - 
Overall
Scam Artists

They told my wife she had an oil leak in her 30,000 mile engine. Guess what, the garage floor is spotless. They added a ""sealant"" to the oil. When I called them on it they refused to replace the oil. As of 12/10/09 their Better Business Bureau rating is ""F"".

Zack16

12/07/2009

Provided by Citysearch - 
Overall
Avoid this place

They stripped the oil screw. They deny its their fault? This cost me $500. It would interesting to know how many more people have had trouble with this company? Class action suit?? Nobody there will give their full names or mechanics liscenses.

mafiagal67

10/19/2009

Provided by Citysearch - 
Overall
Horrible Service

I had the EXACT SAME HORRIBLE SERVICE you just had. They forgot to tighten the cap on my oil and it flowed out onto my engine.

Then they had the gall to say it was my fault!

At all costs, avoid this location!!!!

dr4321

09/21/2007

Provided by Citysearch - 
Overall
Poor service

By all means avoid this place. They ruined my engine by not screwing filter in tightly. After the oil drained out while engine was running causing damage, they refused to take any responsibility tho the evidence demonstrated that it was obviously their fault. This happened months ago and they still have not responded to take any reasonable responsibility. Poorly managed and it is surprising that they're still in business.

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