My family ordered 2 large pizzas and an appetizer and had the food delivered. The driver got lost - 5 minutes from the restaurant and our neighborhood has 1 street - pretty much impossible. He drove around for 30 minutes, my husband searched for him and a cook had to go find him. During the 30 minutes the delivery guy was lost, the woman at the restaurant that had taken our order, repeatedly apologized and said there would be no charge for the order. Thought that was the end of it. Our account was charged for the order. I called and spoke to the same manager. He said that the woman never told us there would be no charge and that he would not refund the $39.11. Why would we pay $39.11 for cold food? We only took the food because they apologized and said there would be no charge! After the manager yelled at us on the phone, we told him that it was up to him to do the right thing and if he hadn't refunded the money in a couple of days then we would dispute it. He never refunded the money.
Believe the other reviews. We walked in. Despite empty tables we were told it be 30 min. Then, we heard the kitchen staff and manager complains on how busy they were and talk about customers asking about delays in there orders. After reading other reviews reflecting the same we bolted. Also the management kept wiping his nose and the would handle the food/pizza! Seriously?
Service, food, and decor all fantastic. They're all so fantastic with me and my girls whenever we go. Awesome
Best pizza I've ever had!
Great food well worth the wait :)
Awesome food HAPPY New Year..
Wait staff working tail off and owner just barked. Food good, but very slow.
July 4 is our anniversary and since we had our honeymoon in St. Augustine we go back there every year. We did some restaurant research this year and decided that Atlantico would be an ideal place for our anniversary dinner. We went on line and made a reservation for 5PM on the fourth. (Reservation number 1758583.) When we got to the restaurant it was closed!
Horrible pizza! I went to Carmelo's because they received 1st place in the Best of St Aug. The bread was good, the sauce was horrible. I don't know if someone dropped the basil container in the sauce but it was inedible. I will never go back. Pizza Time was robbed; they should have received 1st place.
Good food, it didnt take too long to arive,and the service was great. I would highly recommend