We were very disappointed with our experience with Bobby Caraway of RC Irrigation. Called in Bobby to review our system & make suggestions. Bobby recommended replacing 7 front yard mini sprinkler heads with higher flow heads. Quoted a $510 not to exceed price. When we said that the price seemed high he responded that if the job went smoothly the price would be reduced based on the actual time spent. When he finished the job in an hour we asked for a price reduction. His response was to take $10 off the price. We asked for an itemized bill explaining how this simple job cost so much. He charged $23 each for 9 sprinkler heads replacing 7 mini heads and for some unknown reason 2 full size working heads. For labor he charged $75 an hour for three hours labor. Three hours???? That is how long Bobby said he worked on changing our sprinkler heads. Changing sprinkler heads is not brain surgery. It is only slightly more difficult and time consuming than changing a light bulbs. You unscrew the old head, screw in a new one and if necessary make a few simple adjustments. He arrived at our house at 10:30AM and was finished at 11:30AM. Bobby vehemently claimed that he was at our house for 2.5 hours which he rounded up per policy to 3 hours. In response to our additional complaints about the pricing for the job they reduced their price by an additional $40 bring our total bill to $462 which still was very high for what should have been a $75 labor charge and under $100 for parts. Additional notable comments: 1) In response to our comment that the new heads sell for $9 each on Amazon he said that he didn't care if the heads only cost 10 cents each his price was $23 each. 2) Re ST John's County water usage restrictions he said that if we did not want our grass to die in the summer we should ignore the water usage rules. 3) Finally he said that they might be expensive but they did excellent work. Here are photos of some of their "excellent work."
I can't say enough good things about AGW Water Works! We recently moved into a new house and the grass looked terrible since the sprinklers were broken. We have a Rain bird system that Lewis quickly showed me the ropes on. He was helpful, friendly and made me feel like I was his little student! You can't find that in every company. They usually like to get things done quickly and go on with their day. Lewis spent nearly 3 hours fixing my valves and teaching me about my system. I was brand new to sprinkler systems and didn't know a thing about it. To say Lewis had great patience would be an understatement! I asked a million questions and he answered each of them like a pro; not those know-it-all-annoying-pros though. He took his time and made sure I understood the system before he left. I appreciate this company and what they stand for; true, honest people who are amazing at what they do. Thank you so much, Lewis and Tommy!
DO NOT call RC Irrigation!!!! I called them to come over to service my lawn sprinkler system. The owner of the business, Robert Carraway, came by almost two hours after he said he would be here to give me a quote. He told me the amount and asked me to leave him a check and the garage door opener so he could come back and do the work a couple of days later. He said he would leave me an invoice when he was done. I came home the day that the work was supposed to be done, and not only was the work not done, but there was not an invoice left either. But, of course, the check I left him was cashed immediately. I called Robert several times after this to ask him to come back and complete the work. He has set two new appointments, but has kept me waiting all day and never come by. He doesn't return my phone calls when I leave message, and has never had the decency to even call to say that he will not be coming by to do actually do the work. I would not recommend RC Irrigation to anyone. He will just come and take your money but not do the work. He has never one time done anything that he has said that he would do.