I can't depend on this transport company they made me late for dialysis and because they made me late I had to reschedule my appointment for 2 days later and my life depends on transportation they could have landed me in the hospital by not getting my dialysis
They are a one to two star taxi. Their phone number does work right now. Great to have a taxi in Saginaw, really wish their phone number worked. Maybe it is my phone. Thank you Yellow Checker Cab. I am sorry in the event you are not in business anymore. Bay City cabs are rude even on the phone. I hope they read how much I need taxis and wish they were you. Thank you Yellow Checker Cab. I heart private public transportation.
Custom cab is the best around they are very good to my mom, they treat her with respect and will wait for her as long as they need to. Holt is another story, missed her dialysis appt because they were not going to get paid ahead of time. Their Pathetic! Custom Cab is Great!!
This company is very unprofessional. Late, rude owners. Terry you're out of your mind. This place sucks!
Custom Cab is the best NEMT providers in Saginaw. They are friendly and customer oriented. All the drivers are nice esp. Steve and Herb. Holt is the worst in Saginaw. They have unfriendly drivers and long waits to be picked up. You can flag Holt and your insurance provides a transport company you want with within a 2 day window. Thanks Nick����
Very unreliable. Multiple experiences with them not showing up period. When they do show up its over an hour wait. Rude and professional.
I called Custom Cab this afternoon to request a ride from my residence to FSM a few miles away and back. Nick, told me that he couldn't do that and before I could get the reason why, he hung up on me. I tried to call back and schedule a time that would work, but he sent it straight to voicemail. Nick is the reason Uber and Lyft are so popular.
My family and my self use this company quite frequently and we Always have a good experience. For the most part we have no complaints. But when we deal with 1 dispatcher ANDY its nothing but problems. He is extremely RUDE and very unprofessional. between never sending our cab only when we deal with him and then hanging up on us when we call w check where our cab is. I think he should have been completely removed from the company after his stint in jail.
you people that are giving this company bad reviews you guys and ladies need to quite that because they are doing there best sometimes they only got one driver at night and he is a verygood driver he knows what he is doing so please if you don't like the people on the phone call down there between 8am and 3pm . and talk to the ladie that asnwers the phone she will give you the boss and tell him what is going on with it
They don't even deserve 1 star. The guy was extremely rude and told me it would be 30-40 minutes and an hour later I call back and ask what's taking so long...he told me at least another 30 minutes and was very rude!!!!!!!!!!!!!!!!