Beware of this salon tacking on additional charges without your knowledge. I scheduled an appointment and had asked the hairdresser what would be the cost to get a full color and a few highlights on shoulder length hair. I was on a budget and decided to skip the haircut. The stylist said she wouldn’t know the cost until she started working on my hair. So I’m thinking it should be around $70-80. When I went to pay, she told me it would cost $108. I was shocked since I skipped the haircut. She had added on $20 for a gloss treatment that I was never told about, also added on $15 for blow drying my hair. Their water heater was broken on that day and failed to warn me in advance. I had to endure ice cold water on my head. The staff is nice until you challenge the service or charges. I’m definitely going to find a salon with upfront charges and better customer service.
This is the only place I will ever go. Sarah is incredible and has always done an amazing job. I have hashimotos along with some other autoimmune disease issues, so I lose a lot of hair, and what I have left is brittle and thin. Sarah works her magic every time to make me feel like a real person again. She is also incredible with my daughter, who has ridiculously thick hair. The salon is clean and beautiful. The stylists are experts in their field. And it’s truly the only place I can ever see myself going!
Worst experience, worst cut color ever!! Run while you can. Screwed up my hair yesterday. Mentioned to the girl she did. They did nothing. Tried calling the owner yesterday afternoon never returned call. Called this morning and still has not returned my calls! Wanted a heavy highlight with a blunt bob. It’s not even-even!
Friendly staff great service and nice clean area.
Amazing salon with wonderful employees. I would recommend anyone to go here for any of their beauty/treat yourself needs! Super fun atmosphere!
I went there for a Brazilian wax, first time here. The lady that did it was great, professional, and easy to talk to. The setting was very relaxing and I felt very welcomed by all that I seen. Definitely will be going back.
Went here for a pedicure...I expected a professional and great experience...got neither! I've had more thorough pedis at the mall!!! Very disappointing and way too expensive for what you get ����
$182 I was shocked but I paid it. I grabbed a price sheet from their counter and went home.After looking at the price list I noticed a HUGE discrepancy. For ombre and color I should have paid around $100. I called and spoke with the CO-OWNER about this.She rudely told me that it was a color correction and thats what they charged for ($50/hr) because I supposedly told them I had box dye in my hair. I HAVENT HAD BOX DYE IN MY HAIR FOR 12 YEARS.I nicely stated several times that I have no problem paying for the actual services I had but that I was over charged. I even told her that the stylist was really nice and I wasnt trying to get anyone in trouble. The CO OWNER put me on speaker phone where someone in the back ground was running their mouth after everything I said. They told me tough luck, its our policy and that Im lying about the color correction part.I am completely dumbfounded by how an owner of a business just treated me.
WORST SALON EVER! I will never go to this salon. This specific location should be ashamed to call themselves a business. Not giving the outcome to customes as they would like and treating them like actual dirt is UNACCEPTABLE! If you own a business you need customers to keep that business going. If the customer is uhahppy then you jump through hoops to fix the issue at ALL COSTS! I will spread the word to all I know to stay far away form Rock your Locks Salon.
Worst service I have ever recieved,I wish I could give them a zero. The stylist gave me an orange- yellow ombré when I asked for highlights. When I expressed my concern she told me to "sleep on it" if I didn't like it she would fix it. I contacted her an hour after my appointment and told her it needed to be fixed, I was I formed I would have to wait a week! I called to speak to the owner who was unavailable for the next week. I posted my opinion on social media to which the owner came back to make ME look like the one at fault. I am out $110 from their terrible service and will likely have to spend at least half that to make my hair acceptable. I work with the public, no one is going to take someone seriously who has orange and yellow hair who is a BRUNETTE! The owner has deleted any of my attempts to shed light on the situation and anyone who expresses their opinion. I will advise everyone I know to steer clear of Rock your locks salon.