5789 State St Ste 4, Saginaw, MI 48603
My friend from California came to visit today and asked me to recommend a good pizza place in the area. I said Jet's because it has always been a good pizza, and I've never had a problem with them....until today. We did an online order for a large square pizza with pepperoni and jalapenos. What we got was a large round pizza with only jalapenos (there was no sauce, there was no cheese), just bread and jalapenos. We realized their error after the driver had left. I immediately informed the store and was rudely told that "it was your mistake" by the manager Tony. I was shaken up when he yelled at me and said that he would not make a new pizza, and would not give a refund because it was an online order. I tried to reason with him, but he angrily refused. I then called Jet's customer service, and the lady from corporate said that there was nothing that she could do because that particular store was franchised owned. The only thing that she could do was send them an email suggesting that they give us a full refund, but that it would be up to them if they wanted to give me my money back. She couldn't force them to give me a full refund. I then drove to the store, tried reasoning with the manager, but he was still very rude. I left the pizza there, walked out the door, and never looked back.
What has happened to customer service these days? This pizza cost $14.15 and all I got was crust and jalapenos. That's not even a pizza! If I wanted bread and jalapenos, I would have went to my kitchen. At the end of the day, we were left with nothing...and still hungry! I'd warn others from ordering from Jet's Pizza at 5789 State St Saginaw, MI 48603. I may never order from Jet's, at least from this location