La Familia in Saginaw, MI

We go to GFS about once a month for large jar of dill pickle slices, frozen vegetables and fruit, plain or fajita chicken. Frozen meals and desserts are good for lots of company.I love the two lb salad-ready Romain lettuce (check expiry date-it takes a while to use it up), and large packages of cherry tomatoes.Employees are familiar with the products and have been good at sharing storage or prep. and cooking tips.

I have been a loyal customer to this Tony's location (Shields) for the past 17 years. However, after the horrible customer service I received at this location yesterday (7-12-17) I will not be returning there. My daughter and her 3 friends decided they "had to have" steak sandwiches and fries from Tony's. Since I had a busy work schedule we called in the order and drove to pick it up. The bill was $46.80. I gave them $55.00 for the food and a tip for the staff that got the order ready. When they brought the food back out to my vehicle I had them check to make sure everything was there. The fries were missing. OK - no big deal, go back in and get them. The girl at the counter then proceeded to tell my daughter that she did not order them. That she could not refund the money because the manager was gone. That she was having a horrible day because she was only 5 hours into her 10-hour shift. I had a business call scheduled so I left knowing I would call and get it straightened out afterward. When I called - apparently the manager "just walked in" and I was placed on hold. After being on hold for about a minute the girl came back on the phone and stated the manager has a meeting and would call me back. No call now after 24 + hours. A problem so small could have easily been handled in the restaurant or on the phone afterward. This very poor customer service treatment has now lost this location our business. I would advise to anyone ordering takeout - to double check your order before you leave the restaurant & before you leave an $8.00 tip as a thank you for getting the order ready. I have learned my lesson and am very disappointed in how this location handles situations which could have easily been remedied.

Very disappointed. Used to be best Mexican Restaurant in town but over the past year the service has been horrible. No apologies when dine in & take out orders are wrong. Only arguments. Owner doesn't back the customer.

this tonys is very cheap on there portions compared to the other tonys around town, do youirself a faver and go to another tonys! they give tonys a bad name.

The service was fine here. The food was okay, nothing special. It irritated me that everything cost extra. Overall we got the same amount of food as a value meal from a fast food place, for almost twice the price.

Alwats heIpful and always make things right have never eaten inside the restaurant...I order takeout and the employees know us by name

I was invited to a baby shower there. My first time there. I asked the hostess where was the shower she said "in back". I said thank you. As I proceeded towards the party. She YELLS VERY LOUDLY HEY!!!! YOU PAY!!!!!! What more can be said but GOODBYE!!!! Never! Never! Will I return.........so dont ask me!

The appearance isn't impressive. It's dull looks.....service isn't great. They don't seen to want business. I've only had the deep fried tinos taco....they r great. I get filled up on small one. Only thing, meat is plain. yes price is over charged for the quantity of food u get.

I have always gotten awesome service from these guys. Their store is also always clean and in the winter they try to make it as safe as possible so no one falls.

Taste ok but amount if food is very low. A ten dollar meal is more like five dollars and its not that good.