I never expected when I received a Capital City Hot Tub as a Gift in my Homeland of Croatia that I would be shown such care from CCHT. The Spa was sent to the wrong house originally 50 miles from my house and when I called CCHT to ask the best way to transport the Hot tub, Mr. Luke took 20 minutes to explain the process. He asked 'do you need this done this week?' I said , 'No', and he continued stating he had always wanted to visit Croatia and I will be darned if he didn't combine a vacation for himself and a service call for a customer. He not only helped me move the Spa, he set the Spa up for which included changing out the motor to the European Standard. I would say this going over the top for the customer. I would not even think of buying a hot tub anywhere else. Thank you Mr. Luke and Capital City Hot Tubs. You are the best!
I have been looking for a spa for over 4 months and have seen just about everything locally. I am convinced that the Nordic is the best deal for the money. I does everything the other fancy spas do but even better with the Whirlpool Jet. It seems to have the best material for the shell and the best components for the equipment. I really like the reliability from the service records I reviewed. So, after much time and energy, I chose the most spa for my money and I know I will be satisfied because I already am. Every morning for about an hour. This really makes my day and I feel much better. I thank all you guys that made the purchase and installation simple and easy. Good work! I will send you some customers.
Called Capital City Hot Tubs to discuss repairing my hot tub power unit or junking the spa. Their technician, Don, was very helpful with lots of info that helped me make up my mind. Don was very familiar with my unit. and was right to the point on repairs, estimated costs etc. Armed with the facts and simple cost benefit analysis I'm taking it to the dump in my P/U. Much thanks to these folks for spending some time with me in spite of no business transaction. If I buy another Spa, CCHT will be the guys I see.
I didn't think there was business like this one available anymore. I am so satisfied with the total presentation of this company that I am confident this product and thier service will be the best dicision I ever made. The spa operates better than I expected and the insulating cover is the best I have ever seen. The delivery and set up was flawless, just like they said it would be and I am thrilled.
I have used this business for several years for their excellent service & repair guys. The time came to trade in my 20 year old spa for a new Caldera and I picked the perfect spa this time... The Kauai. Got a great price and a fair trade in value. Very Happy!!
Completely smooth process from purchase to installation of our new Nordic Hot Tub. Thank you so much guys for the great spa and all your consideration.