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Quality and Customer Service Are Our Specialties!

General Info
River City Fireplace & Barbeque is a name that has come to stand for exemplary customer service as well as superior skill and craftsmanship. We carry everything you need from barbeque products, fireplace products, gas fire logs, fire pits, wood stoves and accessories. When inspiration strikes, please feel free to give us a call to discuss the creative and technical dimensions of your project. Whether you are a homeowner in the midst of a major remodel or a contractor looking for a specialized service, River City Fireplace & Barbeque can lend the experience and solutions you need to complete any project to absolute perfection. Give us a call today!
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BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Services/Products
Fireplace Installation, Wholesale Fireplaces, Stone Fireplaces, Fireplace Inserts, Ventless Gas Fireplaces, Decorative Fireplaces & Stoves, Outdoor Grills, Gas Grills, Metal Fireplaces, Electric Fireplaces, Ceramic & Brick Grills, Indoor Fireplaces, Gas Fireplaces, Glass Fireplace Doors, Glass Fireplaces, Gas Logs, Fire Pits, Stainless Steel Grills, Outdoor Fireplaces.
Brands
Lennox, Lynx, Majestic Fireplaces, Real-Fyre, Regency
Payment method
cash, master card, visa, check
Location
At the corner of Fulton and Cottage Way
Neighborhood
Arden - Arcade
Amenities
Custom Installations
Social Links
Categories
Other Information

Wheelchair Accessible: Yes

Services: Fireplace Installation

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Reviews

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Hawgg R.

12/03/2015

Overall

Horrible! I e-mailed a request to have somebody come to my home to provide a quote. After being told the correct person was out of the office, but he would call...I never heard back. Once again, I emailed a reminder, this time to be told they were waiting for a contractor. A day later I received a message with a date for the contractor to visit. I confirmed. But when that date came...NO CONTRACTOR! NO CALL!!! I sent in another e-mail and informed RC Fire about it, letting them know I'd be available to reschedule for any day except Tuesday. The next message I received was a visit scheduled for Tuesday!! I called to speak in person and the contractor was rescheduled for another day. This time he did show up and gather the information he needed. He said he would inform a sales rep and that person would call to discuss my choice of equipment and provide me the exact quote. After hearing nothing in over a week, I emailed another inquiry, asking when I can expect some information. After another 5 days without any response, I sent my final email telling them to forget the whole thing. I have since contracted directly with a local plumber and purchased my own gas log system from another provider. In all my years, this has been THE LEAST RESPONSIVE business I ever tried to work with. SHAME!!

wendiep

01/30/2012

Provided by Citysearch
Overall
Left out in the cold

Within a week of purchasing the Quadra-Fire gas insert, it stopped working. Both Mike and Esther have failed to follow up after making the commitment to do so. After two moths of hassling, we will receive a new unit. Overall it has been an unpleasant experience.

jdlinda

09/08/2010

Provided by Citysearch
Overall
Excellent Customer Service

This store has the best customer service I have encounted since moving to Sacramento. They have the ""can do"", ""am on it"" and ""whatever you need"" attitude. Please visit them and talk to Mike. He really made our experience of purchasing gas logs and a barbeque easy and pleasant.

Details

Phone: (279) 348-4531

Address: 2033 Fulton Ave, Sacramento, CA 95825

Website: www.rcfireplaceandbbq.com