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BBB Rating
A+
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Hours
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Neighborhood
Florin
Categories
Mobile Home Parks, Campgrounds & Recreational Vehicle Parks, Mobile Home Dealers

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Miles D.

01/08/2014

Overall

We had our RV stored here paying 3 months in advance. After less than 1 month, our RV, along with 4 others, were broken into sustaining damages and theft. The break ins were over a 4 day/night period per managers and current clients spoken to on the property. The current managers Ray and Barb McColley neglected to call and notify us. We only found out about our RV when we went to check on it. When asked why we were not contacted with the violation of our RV, the managers said "we are the new managers, only here since September, and we do not have your paperwork". I told him that we have only been clients since December and our paperwork was filled out and processed personally by both him and his wife, Barb. He only said, "Oh".

Our property was strewn all outside our vehicle and had been so for 4 days apparently which I can only conclude they never checked on our RV once during this whole time, well certainly not since the break in. We told them we were removing our RV from their property at which time

Ray and Barb both offered a prorated refund, promised they would file the papers, and we would receive a check in 2 weeks.

10 days later I called and checked on the status of the refund. Barb said "I'm too busy, I have not done anything with this, and I can try to take care of next week". Of course this was unacceptable and I told her I wanted our refund papers processed today as we have already been waiting 10 days. Barb immediately gave the phone to Ray. He said he would fax the paperwork to the "main office". When I asked him for the main office phone number he said he did not have it although he was obviously in the manager office standing next to Barb who answered the office phone because I could still hear her in the background. When pressed for the phone number, we agreed I would call back at 4:00-4:30 that afternoon and he would give me the number.

I called Ray at 4:00, where he told me the main office instructed him not to give us their phone number, take our number and they would contact us, also that we would NOT be getting a refund. Ray then said he would get us cash out of the "petty cash" account. When asked for the owners name and business name, he then said he would not be giving us any CASH and we would have to wait for the main office to contact us.

These people are dishonest, unreliable, and incompetent. Take a lesson from our sad and costly experience...DO NOT DO BUSINESS HERE!!!

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