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This business has CLOSED(report as open?)
Hours
Mon - Sat 9:00 am - 9:00 pm, Sun 9:00 am - 8:00 pm
Extra Phones

Phone: (916) 286-5814

Brands
Apple, Bello, Boston Acoustics, Canon, Casio, Ciscom, Clam, Coby, Compaq Presario, Digimax, Discovery, Emachines, Enzo, Erector, Freespeak, Fujitsu, Gateway, Hewlett Packard, Hp, I-O Data, Imac, Iogear, Jabra, Japanese Victor Corporation, Jvc, Kenwood, Kodak, Leapfrog, Lego, Mac Mini, Mac P, Macintosh, T-Mobile, brother
Payment method
master card, visa, all major credit cards
Neighborhood
North Sacramento
AKA

Fry's Electronics Inc.

Categories
Consumer Electronics, Computer & Equipment Dealers, Major Appliances, Sound Systems & Equipment, Television & Radio Stores
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Specialties: Video Games, Batteries, Educational, Video Arcade

Reviews

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guerillajuice

03/22/2011

Provided by Citysearch
Overall
Ignore the poor rating for customer service

This guy is warped. Retail stores allow returns for legitimate purchases that for one reason or another it doesn't work out. THIS GUY thinks Frys should incur the cost of labor, repackaging, and restocking on something he never even meant to keep. As a busienss owner I'm offended at what people think is OK now just because we are the customer. What he did was wrong and the fact he made a point to rate Fry's poorly for his unethical behavior is tragic.

dan1987042587

09/20/2007

Provided by Citysearch
Overall
Bad customer service, Disorgaznied and dirty, Rude manager

This particular Fry's has one of the worst customer services I've ever experienced. The workers ignore and avoid you, the place is disorganized and dirty, and on top of all that the manager is extremely rude. He needs to take some communication classes, because he has the worst people skills I've ever seen. I went to Fry's asking for help because I locked my keys in my car and the manager said there was nothing he could do about it and told me to call triple AAA. So I did, and tried calling my mom for the triple AAA number, but she wouldn't pick up. At the same time I was also late for an appointment, so to save time I decided to look for tools at Frys to help me unlock my car door. I found 2 thin long drilling bit poles, each sold at about 25$ a piece, and bought them thinking I could return them afterwards. To my horror the manager turned me down, told me off in front of everyone saying, ""How do you think I feel about you coming to MY store and buying something, using it, and returning it."" The objects were in mint condition and I only used them for about 5 minutes. Then I replied saying, ""I don't understand, I asked one of your workers and they said the return policy was 14 days."" He gives me a lame excuse saying the items were ""used"" and I replied saying, ""I don't understand this happens all the time, people buy things, try them out, and return them. They're not going to be returned in new condition."" He snaps back again coldly,? What should I charge you for using it?"" I thought to myself, do people get charged for trying out items in your store? I was so shocked that a manager was soo rude. I have never in my life had customer service as bad as that moment especially not from a high positioned manager. He then hands me the receipt and says, ""I'm sorry we can't accept it."" How can you not honor a policy? I told myself, I'm never coming to this Frys again. So, now I'm returning the items at another Frys store.