4524 Freeport Blvd, Sacramento, CA 95822
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My experience with Awesome Video is truly awful. The person running the shop who identified herself as Mai and claimed to be the owner was rude and unreasonable, to the point of being hostile.
I rented a DVD which was defective as it malfunctioned halfway into playing (stopped abruptly or went into slow motion by itself). Upon going back into the shop trying to replace it with another disk of the same movie, Mai claimed that no replacement would be possible because there was no DVD player in the shop, so she could not check for any defect. She further said that if I insisted, it would take one week before any checking could be done. So, according to her, I would have to wait for one week before I could continue watching that movie.
I started to feel suspicious about the legitimacy of that business and asked to see her business license. She then refused to show it to me.
It was outrageous. I will never return to Awesome Video again
I rented a movie last night and they gave me the WRONG movie!! What the heck!! BEWARE It is supposed to be $1.99 for a day, but the owner will automatically charge you for 3 days UNLESS you TELL her one day!! The movies I rent here are always scratched so I never see the end of a movie and if u complain she says she has to REVIEW the movie and she never gets back to you...so you pay for three days to rent a movie for one day and cant even see the end of it.!! This place used to be Awesome, but for about two years now it has been nothing but AWFUL!!!!!!!!!!
This place really has an awful service...Owner/manager of the store really has no customer service skills and does not understand your point at all despite of how you explain it. If you want cheap movies, yeah, you'll get it...but remember, you get what you pay for--some of their movies skip a lot. Try explaining that to the owner and see just how far you can get a credit to see the "same exact movie"!!! Awesome Video should really be called Awful Video!!!
I have been a long time customer who always returned movies on time. I rented a movie from them recently. It was a movie I really wanted to see, and the movie ended up stopping not even halfway through so I returned I called the next morning. The old vietnamese lady (who was rude & couldn't speak english well) told me to bring it in by the evening, which I did. When I did, she said she would review it the next day. When I called back, she said it worked fine and if I wanted to re-watch it, I would have to re-rent it. I could not believe it! All I wanted to do was finish that darn movie. I will NEVER GO THERE AGAIN. I was a good long time customer and can't believe they would hire someone who does not speak English, AND is also so rude. Don't ever rent from them.