Kinney Motors LTD VW Audi
Route 7 S, Rutland, VT 05701
Browsing around for a second car that could serve more like a donkey then a luxury car I came across a listing that sent me to Kinney Motors. I found this 2005 Subaru Outback that from the pictures looked nice. Needles to say I grab the phone and make a quick call to what I thought that could be a reputable company that is interested in selling cars, and not something else. I was very disappointed after only a few moments on the phone with a gentleman that he offered to help in providing some additional information about the car. First he pretended that he had no idea I'm talking about when I mentioned about year, make and model, and after browsing trough something, he mentioned that he has to go outside in the parking lot and gather more information. I was amazed...don't they have computers that on just a few clicks can display everything about a car on the inventory? Anyway long story short, he let me know what his direct number was and in case I wouldn't hear from him in the next 15 min I could call back and follow up.....again.....folks, it's 2013, and in this competitive market you do anything you can to accommodate your customers over the phone, or in person. Was almost like he didn't want to sell the car.....I've never seen anything like this in my life.
The next day I jump in the car and along with my girlfriend we take a drive from Boston to Rutland VT (170.00 mi), more like a secret shopper, hopping to get better assistance, and try to conclude the sale. After 3 hrs in the car we get there, and the car is in a very poor condition, battery is dead, they have to jump it, and I'm still interested in buying the vehicle after a quick test drive, with the only condition to have them replace the bad battery with maybe another car battery from another used car in the lot. Apparently they had quote a few used cars that eventually would end up at the auction. So again, the sales person end up being the same person that I talk to the day before after a young chap offered to assist us he was removed from the picture.
I didn't ask for any special favors, the car definitely need more work in order to be put back on the road, but with the excuse of the car is being sold as is, I got the bad experience. I can't even describe how disappointed I was to have the "luck" to deal with the same person that I spoke over the phone. I made him an decent offer for that vehicle and he took that offer to the person in charge, or the boss.
We didn't conclude the deal for the most part because of the sales person poor attitude and the lack of will to do something in order to complete a sale, basically he didn't even try to make a sale.... This would've been probably the easiest sale ever.
The owner of this place should hire secret shoppers sometimes and test more often his staff.....simply embarrassing.