Long time customer plus i always get my kids and wife shoeS there never had a problem. However this time i bought a pair of shoes ended up being tended. Took them back tbe next day and they told me that they wont exchange them because they've been worn.
I bought a pair of hiking shoes also like my 5th pair of shoes from them. I have bought my daughter and wife shoes their for the last 10 years. I went to get the same size shoes that I had and it turned out to be to big. Brought them back the next day to exchange them and they told me that they wouldn't do it because I had warn them. of course I wore them had to try them on. I do not recommend this place what so ever.
Not sure why anyone would call these guys untrustworthy. In all of my years experience I have had nothing but the best of service from Sensible Shoe. There's always more to the story then what the last guy said.