Had very horrible service from Rutland VT and customer service when I tried to get trailer switched at a closer location to where I needed to pick up truck. Had to make an extra 146 mile round trip back to Rutland VT after finding trailer given to be wrong size. Because I was given the wrong trailer and could not trade it for the correct size at another location due to trailer being " owned" by local location though it's not even registered in the state it's housed. I received no sympathy and only received a $32 credit that did not even cover cost of gas to correct. Mistake made because the Rutland worker said " He was to lazy to shuffle trailers around" in the a.m. to get me my assigned trailer. Was also an hour and 15 minutes later getting out with the wrong trailer in the a.m. as another customer was shuffled in before me also having issues. The system was not allowing the change of trailer worker made so he just bypassed it scratching out original trailer number and writing in the wrong one he gave me. Had to readjust straps because they were put on wrong and bound up in ratchet, and had to scrape out slide for ratchets in front that were caked with dirt to adjust for proper fit of straps on the correct trailer. This kind of service is not acceptable!
I rent on a VERY regular basis and I find the team at the Rutland Enterprise to be an extremely friendly and out going crew. I walk in with a smile and leave with one. The vehicles are always clean and I always get picked up and returned.. Without a doubt, the best place to rent a vehicle!