This place is absolutely HORRIBLE!!! BEWARE!!! They inhumanely treat the inmates like garbage!!! The state needs too quickly close this place down!!! Anyone that's been here needs too come forward and reveal the treatment that you actually get there and you'd be disgusted!!! DO NOT SEND YOUR LOVE ONES HERE!!! WARNINGGG!!!!
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I chose Centric in Ruston originally because Credit Unions are not-for-profit organizations offering a wide array of financial services and they are owned by their membership. If you have an account with a credit union, you are a member and an owner. I also wanted to do business with this establishment because they were local. I have received terrible customer service at the Ruston branch. I moved 1 year ago and needed a simple task done. I needed to change my bank account on file that Centric was drafting my payment from. I filled out this form, attached my photo copy of my ID, new voided check and faxed this in 7 times total. First the wrong fax number was written on the cover page sent to me with the form which was easily fixed, after that I can only assume it was carelessness since I did not receive an explanation. Each time being assured it wouldn't happen again next month. Each time this happens I need to transfer more money into a bank account I do not use that is now 7 hours away, fill out the paperwork again, attach documents and re-send. Call the next day to follow-up to make sure they have received and repeat. This type of service is simply unacceptable. This issue still has not been fixed. I truly hope that they will correct it as promised this month. The fact that I have had the same representative the last 3 times does not hold much hope. I will now wait again to see if it happens next month as they do not provide any written confirmation, only a verbal confirmation can be done and I've had about as many of those as I can stand.