I have been getting burgers, and shakes every couple of weeks since they opened. Trying to eat healthier, I went in to order a Taco Salad with Beef to go. I found a foreign object in the salad, and although corporate was professional and handled my complaint to the best of their abilities, when it came to the local store, the manager who called me was unprofessional, and full of excuses, and basically let me know there was nothing they could do. Now, I am getting prank calls from local numbers, and it may not be related, but it is coincidental. Up until this day I would have given 5 stars all around, but finding trash in my food, and lame excuses have caused me to lose all trust in Steak n' Shake.
Every time we go here it good and the service is good they have coupons which makes it even better
if you go through drive-through, the teeny boppers will mess up your order. they get the money right! charge us for onion rings then give us fries. i quit going. dumb people; fast food is not rocket science!
I recently moved to russellville and decided to try the dq here. I went thru thr drive thru and drove less then two minutes to my home. Not only was the young lady at the window very rude .but they messed up my wifes order. The fries were mushy and the burgers were cold and disguisting. Looked like they were thrown together by a 3 year old. I wont go back again
Got the soft taco grande and it was anything but....paid almost $10.00 for two of these things and the taco was tiny. Although this tasted good will not go back ever. I can do better with my money.
I only live a few minutes from dairy queen so why were my cheeseburgers cold? I actually had to put them in the microwave to heat them before we could eat them! No excuse for that! They obviously did not just come off the grill! Won't get our business again! Diane Collins