I wouldn't even give one star if it were an option. Dropped my boots off to get a zipper replaced and it didn't match the other boot when I picked it up. The stitching was completely different, as well as the zipper. The zipper was glued in and only partially sewn, as I was able to pull the "seam" away with my finger. Clearly a rushed job, despite them having my boot for a week. I called and explained my concern and the woman didn't even apologize or offer to make it better. She told me it would never look like the manufacturer's seam, therefore doing the other boot was the only option. Knowing that I have two feet, thus two boots, it would have been nice to tell me in advance I was going to be the proud owner of two mismatched boots. I was told I could have my money back IF I brought back her $4 zipper so she could rip it out. No thank you!
My wife brought her UGG boots to have a zipper replaced. They said that they only needed the one boot(not the other to match) and we figured that they know what they are doing, so we left one boot. When we received the completed job, it was totally stitched in wrong and pulling apart at the seam(where it was glued and not stitched properly) My wife called to have them make it right, but was told that they cannot stitch them to look exactly like UGG does(nice to be told after the fact). We then asked for the 25.00 refund(cost of repair), but were told to return the boot, so they can take their zipper out before they refunded us. I commented that I would, but would need the original zipper back. She said that's not possible, b/c its in the dump. I asked how much was the zipper, and the miserable woman said 4 dollars. So I said, you really are going to argue over 4 dollars and make me drive 25 minutes to take the zipper out and not give me the original back, and the miserable worker said yes. Well needless to say I called my credit card company, instead of arguing with this insane woman. Terrible work, but even worse customer service.