What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
702 N Main StRoyal Oak, MI 48067
From Business: Precision Tune Auto Care is the fast, convenient & affordable solution to all your car repair & routine vehicle maintenance needs. Our certified technicians will …
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
First time with my Hyundai Accent, even when told of higher prices. Very good place for all car needs and concerns.
Frank and Terry are straight shooters. You can trust there evaluation and repair bill. They are the kind of people you van trust.
I came here a week ago after applying online I was amazed the staff was able to get me financed when you consider I had a reposossion about five months ago Brock and Tim were very kind and helpful I purchased a 2004 Buick Ranier with every possible option it's red with grey leather seats I love the vehicle its runs great
Matthews-Hargreaves Chevrolet sent me an email about a kease offer. I filled out a webform to get more details. They never e-mailed me back. Bad service.
DO NOT BRING YOUR CAR HERE. I brought my car here at the end of August, and was quoted over $1,000 to get my struts and sway bar links replaced on both sides, even though only ONE sided needed the work. He then proceeded to break one of my tire studs, did NOT replace it, and DID NOT TELL ME ABOUT IT. I was completely unaware that my tire was missing a stud UNTIL MY TIRE NEARLY CAME OFF WHILE I WAS DRIVING ON THE FREEWAY. Leaving the one stud broken and unsecured caused all the OTHER lug nuts to LOOSEN. What if I had my kids in the car?? We could have been hurt (or worse) because of this! Mark is greedy and neglectful to the highest degree, and I will NEVER bring my car to him again. If you care about your vehicle (and your LIFE for that matter), do not take your car here.
Absolutely atrocious customer service in the service center. I was there for about 30 seconds when the guy locked my keys in my car and wasn't able to get my car til the next morning. When I came back the next morning they told me I'd have to wait at least an hour for the oil change because they had a few people in front of me. I took my car and left. I wouldn't let this place touch my car with a 10 foot pole. I understand mistakes happen and keys get locked in cars but that's ur job, your profession, you should know better. I'm nurse and I'm pretty sure if you came to me as a patient you wouldn't want me making any mistakes like this.
This dealer has the absolute WORST SERVICE DEPARTMENT. I recently brought my car in for repair because I noticed that oil was leaking from beneath the vehicle. They tried three times - unsuccessfully - to repair the leak. The 4th time I took the vehicle in, the service representative called me and explained that their previous repair had somehow damaged another part of the vehicle. He explains further and says that verbatim: "General Motors does not cover this particular part of the vehicle that is now damaged, so unfortunately it's going to cost $270.79 to repair."I immediately requested that I speak with the Service Manager. The service manager tries to give me the run around with a bunch of technical auto terms & is still trying to convince me that I should pay for the part that his technicians damaged during repair in their shop. Basically, he was utterly useless so I asked for the contact information of the District Service Manager - i.e. the next in charge.This gentlemen was understanding and helpful and he told me he would tell the Service Manager that GM was going to pick up half of the bill. He also stated that he would try and get the Service Manager to lower his end of the 50% of the bill. I explicitly stated I did not want to pay for anything until I knew what the final bill was going to be.Fast forward 3 hours. I get a phone call from the dealership telling me that my car is "ready". Realize, I never received a phone call after my call with the District Manager that told me how much I would owe. I get to the dealership to pick up my car and there is a bill of $132.18. You can imagine how upset I am at this point. I start talking to the Service Manager and he basically tells me there is nothing he can do to help me. Their service department is dishonest, expensive, unprofessional, and lacks any integrity whatsoever for their "service". Steer clear of this dealership regarding ANY FORM OF BUSINESS.
When Scott owned this place it was awesome. Now that Mark owns it, it's terrible. Mark is a good mechanic and does get things done in a timely manner, however he does not know how to run a business and does not treat his customers with respect at all, which in my opinion is more important than anything. My roomate has taken her car there a few times over the past year couple years. A couple weeks ago she took it in because it was stalling. He replaced a sensor and that did correct the problem. He said she would need to get her ABS sensor replaced as well before it started snowing otherwise she would be sliding all over the place because she would have no traction (quoted her at $200.) When I dropped it off for her a couple weeks later so he could replace the ABS sensor, the last record he had for her taking her car there was a year ago. He replaced the ABS sensor within 1 business day and when she went to go pick it up she brought her receipt from a couple weeks prior when it was there because it was stalling. He had no explanation as to why that record was not in his computer. He blamed it on me (who had dropped it off) saying I was a moron and that it must have been in someone elses name (he wouldn't say whose name it was in). Mind you the receipt cleary stated her name, phone number, etc with everything spelled/typed correctly. In other words he was quick to blame everything on anyone but himself and was completely unprofessional. He went on to brag about how he has a PHD in mechanics and that his mom was rich and he inheritied all her money when she died. He also charged her $50 more because of his claim that she was never there a couple weeks prior or that "it must have been in someone elses name" and that he never would have told her $200. The guy is a joke and has an ego the size of earth. I would not reccommend taking your car here, but if you must make sure you get and keep your receipt.
They are horrible lying manipulative bastards. I will never go there for anything again. I don't even go there to get my car serviced. The sales reps are liars, the service men are idiots, and all their goal is, is to make a quick buck in their pocket. They don't care about what happens to you when you drive off that lot, or if you can even make it off the lot.
This place is excellent...friendly, polite, and they know what they're doing. No price inflating, they know subarus; the owner owned several over the years. Alternator replaced in several hours. I couldn't have asked for more!!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.